Senior Outreach Manager

Recovery Centers of America•Waldorf, MD

9d•Hybrid

About The Position

The Senior Outreach Manager is responsible for establishing, maintaining, and developing relationships with referents, identifying new business opportunities within an assigned territory, and developing strategies for territory growth. This role also involves cultivating and maintaining long-term client relationships by delivering elite client service and engaging them with knowledge of their industry and organization.

Requirements

3-5 years' progressive experience in healthcare/addiction sales and marketing required.
Valid driver's license required.
Demonstrates proven sales and closing skills.
Proficiency in Microsoft Office products as well as Salesforce.
Passion for helping those in recovery.
Demonstrates exemplary customer service skills.
Exceptional verbal and written communication skills.
Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems.
Knowledge of healthcare reimbursement and regulatory standards.
Exceptional presentation skills.
Strong organizational skills.
Displays tact in dealing with staff and management team.
Willingness to be flexible in adjusting to new and changing situations.

Nice To Haves

Bachelor's Degree in Business, Marketing, or Healthcare administration preferred.
All required RCA training upon hire date.

Responsibilities

Identifies, builds, and maintains relationships with key strategic referral partners in the designated territory.
Educates team members and referral sources about RCA services, including industry changes, specific clinical programs and capabilities, clinical outcomes, and appropriate patient referrals/admissions.
Manages all client-related communication and CRM remotely via smart mobile devices.
Negotiates agreements with key partners.
Evaluates return on investment (ROI) for potential partnerships and provides status updates to senior leadership on projects.
Creates detailed territory business plans with clear objectives and measurable goals to hit growth projections.
Researches industry trends and competitor activities affecting the region and develops action plans to increase referral partners within the territory.
Analyzes client demographics and SUD/MH landscape to inform the strategic direction of territory sales activity.
Conducts quality presentations for agencies, hospital staff, discharge planners, and other identified groups.
Builds and maintains productive interdepartmental relationships.
Adheres to all expense limitations and guidelines and submits monthly expenses via Coupa by the designated deadline.
Clearly communicates with key team members regarding potential admits and clients in the pipeline.
Assists the clinical team with discharge planning, identifying and contacting appropriate facilities for transfer of care when needed.
Assists the Director with training and mentoring team members via coaching calls and market rides.
Communicates with people at all levels of the organization, including executive management, patients, and external agencies.