Senior Outreach Coordinator, Prevention & Wellness - Bilingual Spanish (Remote, Florida)

CVS Health•Orlando, FL

15h•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Bilingual (Spanish/English) Senior Analyst, Prevention & Wellness is responsible for improving quality products and services by using measurement and analysis to process, evaluate, and make recommendations to meet objectives. Coordinates the plan's prevention and wellness activities specifically designed to promote the importance and benefits of accessing timely preventive and well care through targeted member/provider education and outreach initiatives.

Requirements

Bilingual proficiency in English and Spanish required.
Must reside in Florida.
3-5 years work experience in a customer-facing role.
High school diploma or GED required.

Nice To Haves

Customer service or call center experience.
HEDIS experience.
Working knowledge of execution and delivery (planning, delivering, and supporting) skills.
Working knowledge of business intelligence.
Working knowledge of problem solving and decision making skills
Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others) skills.

Responsibilities

Assists with establishing and implementing results-based programs and innovative initiatives for the Prevention & Wellness area, under general supervision.
Applies in-depth knowledge of the Prevention & Wellness field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility.
Develops, implements, and assures the ongoing coordination of designated prevention and wellness activities outlined within the quality improvement and work plan.
Evaluates, analyzes, reports on and records outcomes of the scheduled prevention and wellness interventions.
Organizes special or pilot health education interventions to target specific population initiatives.
Produces and distributes the quarterly community newsletters.
Coaches more junior colleagues in techniques, processes, and responsibilities.