Bilingual (Spanish) Phone Outreach Associate
About The Position
Nadia Care is seeking a Bilingual (Spanish) Phone Outreach Associate to engage new members. This role involves making calls to potential members, explaining Nadia Care's services, and driving membership growth. The ideal candidate will be a quick learner with excellent communication skills, enthusiastic about helping members, and comfortable adapting to various situations during calls. This is a fully remote position. Nadia Care aims to improve pregnancy, birth, and postpartum journeys for women and their families by reimagining maternity care. They provide trust-based engagement and wrap-around support, including care navigation, doula support, and assistance with lactation, nutrition, housing, and transportation. Nadia Care complements, rather than replaces, primary obstetric care by addressing health-related social needs not typically covered by doctors' offices.
Requirements
- High school diploma or equivalent
- Bilingual Spanish speaking required
- Call center, sales, or community outreach experience
- Outgoing personality who is excited to bring our services to those who need them
- Good listening skills and attention to detail
- Comfortable with technology and digital platforms
- Ability to thrive in a fast-paced, high-growth startup environment
- Demonstrated experience in taking direction, learn quickly, and working independently
Responsibilities
- Making calls to potential members, identifying their needs, and providing information about services offered
- Answering questions about Nadia Care and the membership journey
- Checking if potential members are eligible to enroll with Nadia Care
- Registering members with the program and scheduling their first appointment
- Maintaining databases by keeping member information up to date
- Collaborating across the team and company on feedback received from potential and current members
Benefits
- Annual paid holidays off
- Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees)
- Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Stock Option Grant
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
