Senior Organizational Change Manager

AXA•Boston, MA

19h

About The Position

As AXA XL continues its growth and transformation, the Senior Organizational Change Manager will focus on Go-To-Market (GTM) change initiatives, driving adoption, readiness, and colleague experience across client and broker-facing functions. Over time, this role may evolve into broader ownership of adoption, readiness, and colleague experience for all change impacting a defined business segment, serving as a key partner to business leadership. This role partners closely with Distribution and Underwriting, Technology and Product teams, and Learning and Development resources, while retaining accountability for business outcomes.

Requirements

Proven experience leading and delivering complex change initiatives within the insurance industry or similarly complex environments, with a proven track record in GTM transformation, sales excellence, and CRM adoption, including coordinating multiple stakeholders, managing cross-functional teams, and ensuring successful outcomes
Prior experience in consulting, transformation, or strategic advisory roles, providing strategic advice and solutions to clients or internal stakeholders
Ability to establish credibility with senior business leaders and influence decisions
Demonstrated ability to manage multiple priorities simultaneously, meet tight deadlines, and maintain high standards of quality. Skilled in planning, prioritizing tasks, and coordinating resources efficiently to ensure timely delivery of deliverables.
Deep understanding of core business processes within the insurance sector, combined with technical knowledge of software development lifecycle methodologies
Adept at diagnosing complex issues, conducting root cause analysis, and developing innovative solutions. Capable of thinking critically at both strategic and operational levels, analyzing data and processes, and communicating insights effectively across different organizational layers
Excellent relationship-building and stakeholder management skills

Responsibilities

Develop and lead a GTM-focused change management strategy, aligned to commercial priorities including sales excellence, CRM adoption, and growth initiatives
Conduct readiness assessments across client and broker-facing roles to identify adoption risks, gaps, and targeted interventions
Define and execute persona-based enablement strategies, tailoring change approaches to distinct seller and client management roles
Design and deliver targeted stakeholder engagement and communications
Design and implement in-segment communication plans, leveraging influence to support effective training approaches.
Equip frontline managers with tools and guidance to coach and reinforce new behaviors, embedding change into daily operating rhythms
Establish and track adoption metrics (e.g., CRM usage, pipeline discipline, activity quality), ensuring focus on value realization, not just tool deployment
Create robust feedback loops with end users, continuously refining enablement and adoption strategies