Organizational Change Manager I

M&T Bank•Buffalo, NY

2d•$74,600 - $124,400•Onsite

About The Position

We are a high-impact change team supporting the Commercial Bank—one of the organization’s core business segments, serving over 2,500 employees across middle market regions, commercial real estate, and specialized industries. We partner closely with sales, credit, product, and solution teams to help deliver meaningful change that improves how we serve our clients and support our employees. Our work focuses on the people side of change, ensuring initiatives are understood, adopted, and sustained. We are: Change experts who bring clarity and consistency to transformation Collaborative partners who build strong relationships across Commercial and beyond Communication specialists who turn complex change into clear, actionable messaging Drivers of engagement who ensure employees feel informed and supported. As an Organizational Change Manager I, you will support the delivery of change initiatives across the Commercial Bank, partnering closely with the Commercial OCM team, project delivery teams, and business stakeholders. These initiatives will vary in size and complexity. Your focus will be on communications, engagement, and reporting, helping ensure employees are well informed and ready to adopt change.

Requirements

Bachelors' degree and a minimum of 3 years’ of relevant experience (business, communications, change management, transformation, experience design, or similar), or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ of relvant experience.
Strong written and verbal communication skills, with the ability to simplify complex concepts and apply independent judgment.
Strong problem-solving and strategic thinking skills, with a demonstrated ability to connect dots across systems, teams, and initiatives.
Experience working with multiple stakeholders and building strong partnerships.
Strong organizational and coordination skills with the ability to manage multiple priorities simultaneously.
Demonstrated ability to deliver high-quality work on time in a fast-paced environment.
Comfortable presenting in virtual settings to large audiences.
Experience with or willingness to learn collaboration and communication tools & technology (e.g., Microsoft Office Suite, FirstUp, Seismic, WebEx, Teams).

Nice To Haves

Industry experience in banking or financial services.
Experience supporting communications or engagement in a large organization.
Foundational knowledge of change management principles, methodologies, or tools.
Self-starter with a strong sense of ownership and urgency.
Highly collaborative, with the ability to build trust and influence without authority.
Comfortable navigating ambiguity and learning new subject matter quickly.
Strong attention to detail with an ability to connect the dots across activities.
Passion for employee experience, communication, and engagement.
Interest in developing capabilities & pursuing broader career growth in change management.

Responsibilities

Deliver Communications: Develop and execute employee-facing communications, translating complex changes into clear, engaging messaging. Manage and maintain regular communications cadences for Commercial audiences. Partner with stakeholders to review, align, and approve communications.
Drive Employee Engagement: Plan and facilitate monthly engagement sessions to keep impacted employees informed and connected to change. Lead interactive employee-focused forums, managing logistics, content, presenter coordination, and co-facilitation to drive engagement and feedback. Support and manage an change network across to enable champions with messaging, context, and tools to amplify change locally.
Manage Reporting & Coordination: Develop and maintain regular leadership reporting and dashboards on change activities. Track communications, engagement metrics, feedback, and key milestones. Manage team coordination tasks (e.g., shared inbox management, logistics).
Provide Team & Business Support: Represent the change team at new hire orientations and onboarding sessions. Collaborate closely with internal partners to ensure alignment across initiatives. Adapt quickly to new initiatives, stakeholders, and business priorities.