Senior Organizational Change Management Consultant (Contract)
About The Position
We're Concentrix, an intelligent transformation partner that powers the world's best brands. We are a global technology and services leader focused on solution-driven, tech-powered, and intelligence-fueled experiences. Our Technical Products and Services team integrates digital engineering, creativity, and human behavior understanding to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- 5–8+ years of experience in Organizational Change Management with a strong focus on technology implementations
- Proven experience leading change for enterprise system deployments (e.g., ServiceNow, CRM, ITSM, HRIS, AI tools)
- Background in delivering change management, communications, and training programs for technology initiatives
- Ability to translate technical concepts into business impacts and user‑centric messaging
- Strong facilitation, stakeholder management, and storytelling skills
- Highly organized, energetic, and comfortable navigating ambiguity
- Bachelor’s degree required (Business, Communications, or related field preferred)
- Prosci or CCMP certification required
Nice To Haves
- Hands‑on project/program management experience or certifications (PMP, Scrum, etc.)
Responsibilities
- Lead complex change programs or major workstreams within larger technology transformations
- Define and drive the change strategy for system implementations and platform rollouts
- Conduct stakeholder analysis, impact assessments, and readiness planning to determine change complexity
- Create and execute end‑to‑end enablement strategies, including communications, training, and adoption plans
- Collaborate closely with project/program teams to align OCM plans with milestones, releases, and delivery rhythms
- Identify risks, issues, and resistance related to new tools, workflows, and behaviors; develop mitigation strategies
- Develop executive‑ready presentations and simplify complex concepts into clear, compelling narratives
- Build strong relationships with business partners, technical teams, and senior leaders across the organization
- Mentor junior change practitioners and contribute to continuous improvement of OCM methodologies
- Track adoption KPIs (usage, proficiency, productivity, behavior change) and adjust plans based on insights
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
