Senior Order & Production Coordinator – Custom Merchandise

Aztex Enterprises, Ltd.Burlington, ON
Onsite

About The Position

AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise. We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments. We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment. This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.

Requirements

  • Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
  • Strong attention to detail and a calm, organized approach under pressure.
  • Excellent communication — able to chase info and follow up without letting details slip.
  • A natural problem-solver who enjoys connecting the dots between art, production, and logistics.

Responsibilities

  • Manage complex orders from production start to final delivery.
  • Track timelines, updates, and dependencies using production calendars.
  • Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
  • Work with Customer Service to get quick answers on order details and approvals.
  • Double-check all specs, packaging notes, and shipping instructions before release.
  • Flag potential delays early and work cross-functionally to stay on schedule.
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