Senior Order Processing Coordinator
About The Position
It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine!
Requirements
- 3+ years of experience supporting sales environments.
- Recent experience in Salesforce
- Proficient in Excel and/or reporting and analytics
- Strong attention to detail, excellent time management, and organizational skills.
- Quick learner and able to comprehend the interdependency of multiple programs/processes
- Problem solver and self-motivated who thrives in a fast-paced environment.
- Ability to work without direct supervision.
- College Degree in Business Administration or related field
Nice To Haves
- Advanced experience in DocuSign is highly desired
Responsibilities
- Manage the Sales Order Processing Queue: Review all documentation for accuracy. Route contracts and legal agreements to proper Signers. Confirm that all fully executed documents are received for processing. Review and complete billing for orders, pushing the quote to Zuora and closing the opportunity. Create and redirect all cases related to Provisioning or Implementations.
- Coordinate with Legal, Billing, Deal Desk, and Sales Operations to enforce best practices around order form guidelines and all other pre-sale processes for a smooth booking process.
- Communicate pertinent information on the status of orders to management.
- Create and run Salesforce reports and action each item as needed.
- Manage provisioning customer instances with additional purchases through order forms.
- Supports month end/quarter end/year end, overtime required during these periods.
- Creates, reviews, and updates current operational procedures, as required.
- Maintain consistent knowledge of legal agreements and international requirements.
Benefits
- short-term and long-term incentive programs
- robust offering of benefit and wellness plans
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
