Senior Operations Supervisor (Supply Chain/Logistics)

Penske•Orlando, FL

5h•Onsite

About The Position

This position provides operational leadership to individual contributors and the hourly workforce, ensuring the execution of daily tasks and activities such as driver deliveries, loading/unloading of trailers, cross docking, and customer service operations, all while adhering to company service and cost objectives. The supervisor directly manages most processes, including workforce and equipment scheduling, and is responsible for corrective action and disciplinary decisions up to the written warning level. Involvement in the hiring process and customer meetings is also required. The role includes reviewing truck runs based on account location, volume, costs, customer requirements, and private fleet utilization, as well as identifying additional private fleet opportunities. Penske Logistics engineers state-of-the-art transportation, warehousing, and supply chain management solutions that deliver powerful business results for market-leading companies. With operations across North America, South America, Europe, and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.

Requirements

People focused
Operationally minded
Strong communication skills
Safety mindset
Continuous improvement
Goal oriented
Detail oriented
Demonstrated leadership skills

Responsibilities

Communicate performance standards that are specific and measurable
Interview hourly associates and provide recommendations for hire
Monitor attendance, productivity, and other performance markers and provide counseling and/or recognition to associates as needed
Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
Evaluate and recommend changes in preferred work methods to increase productivity of dispatch/warehouse operations
Assist in new associate training
Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
Complete all necessary records and reports in a timely and accurate fashion
Ensure compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc
Understand the relationship between decision-making and profitability
Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets
Ensure day-to-day management and associate activities are in alignment with the location safety strategy
Provide associates with communication, training, feedback, and direction to ensure safe performance
Ensure compliance with all applicable regulatory agencies and company policies and procedures
Understand the location-specific customer goals & objectives
Ensure the customer knows that we are committed to helping them meet their objectives
Determine areas that could benefit from Continuous Improvement efforts
Properly plan work assignments to ensure effective use of fleet/warehouse equipment
Work with hourly associates to ensure they understand safe and efficient operation of equipment
Other projects and tasks as assigned by supervisor