Senior Operations Specialist - On-site

Satechi•San Diego, CA

1d•$65,000 - $70,000•Onsite

About The Position

Satechi is looking for an experienced Senior Operations Specialist to support and optimize the day-to-day operations of our Fulfillment Operations team. This role will administer and maintain critical business systems, support fulfillment activities, troubleshoot operational issues, and identify opportunities to improve processes across multiple departments. You are someone who can quickly step into an established operational environment, work independently, troubleshoot systems and processes, and collaborate effectively with cross-functional teams. This is a temporary, full-time assignment anticipated to last up to six (6) months and is intended to provide coverage for an existing operational need.

Requirements

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent practical experience.
3+ years of experience in operations, fulfillment, logistics, supply chain, or a related field.
Hands-on experience with NetSuite ERP, including transaction processing, item and inventory records, saved searches, reporting, and/or light system administration.
Experience with Celigo integrator.io, including eCommerce-to-ERP integration flows, error queue monitoring, troubleshooting, and reprocessing failed records.
Experience administering RF-SMART WMS, including mobile workflows and screens, user roles and permissions, devices and printers, bin/location structures, and troubleshooting.
Experience with RF-SMART Shipping, including shipment creation, rate selection, label and document generation, and carrier configuration.
Experience with Pacejet, including parcel and LTL rating, shipment execution, and shipping documentation.
Experience with TrueCommerce EDI, including trading-partner document flows such as purchase orders, advance ship notices, invoices, and error resolution.
Experience with Amazon Seller Central, including FBA replenishment shipments, inventory and shipment reporting, and case management.
Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, large data sets, and macros/VBA.
Strong analytical and problem-solving skills with the ability to troubleshoot operational and system-related issues.
Excellent organizational and time-management skills with the ability to manage multiple priorities.
Strong written and verbal communication skills.
Ability to start on short notice and meet the scheduling requirements of the temporary assignment.

Nice To Haves

International shipping experience, including commercial invoices, EEI/AES filings, HTS classification, and Incoterms.
Knowledge of GS1 standards, including GTIN/UPC assignment, barcode symbology, and case/pallet labeling requirements.
Experience with BarTender, including label template design, data sourcing, and print management.
Experience using Claude or similar AI tools for data analysis, documentation, and appropriate process automation.
Supply chain or process improvement certification, such as APICS, CSCP, or Lean Six Sigma.
Experience working with international vendors and logistics partners.
Experience within consumer electronics or another high-SKU consumer products environment.

Responsibilities

Maintain and support business systems, including ERP, EDI, WMS, TMS, and eCommerce connectors; monitor integration error queues and troubleshoot failures.
Administer RF-SMART WMS, including mobile workflow and screen configuration, user roles and permissions, device and printer setup, bin and location setup, and issue troubleshooting.
Perform light NetSuite administration, including custom fields, custom records, saved searches, forms, and token-based integration users.
Build and maintain Excel tools for operational reporting and analysis.
Prepare and present reports that provide actionable insights into operational performance.
Support Amazon Seller Central operations, including FBA replenishment shipment planning, reporting, and cost tracking.
Prepare and review international shipping documentation and coordinate with international logistics partners.
Collaborate with Sales, Customer Service, Product Management, Warehouse, and other cross-functional teams to maintain efficient workflows.
Support the Director of Operations with reporting, performance tracking, and continuity of projects already in progress.
Maintain item, packaging, and barcode data standards, including GTIN assignments and label templates.
Provide routine Order Fulfillment Specialist support as needed, including entering and editing customer orders, issuing pick tasks to the warehouse and 3PL partners, creating shipping documents, and coordinating with warehouse teams to meet ship-by deadlines.
Maintain clear documentation of completed work, outstanding items, and ongoing projects to support an effective transition at the conclusion of the assignment.
Perform other related duties as assigned based on operational needs.