Senior On-Site Service Specialist

Ricoh • Toronto, ON

3d • CA$22 - CA$23 • Onsite

About The Position

Ricoh is seeking a Senior On-Site Service Specialist to join their team. This role involves managing mail and office supply distribution, coordinating printing projects, and providing first-level support for office equipment. The ideal candidate will be professional, self-motivated, and possess strong communication and technical skills. Ricoh is an integrated solutions provider focused on empowering digital workplaces and delivering innovation for businesses worldwide.

Requirements

• High School Diploma or equivalent work experience
• Minimum 2 years of experience working in a mail room or copy centre
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Proficient in Microsoft Office applications.
• Ability to lift and carry up to 45 lbs. as required.
• Experience using Adobe Acrobat Pro and Kofax software.
• Experience in Production color and black and white printer for high-volume commercial printing.
• Experience operating large office multifunction printer(MFDs) (print, copy, scan, fax).
• Present a professional image at all times to customers and vendors

Responsibilities

• Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
• Delivery of mail and printing projects throughout the customers site
• Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
• Download jobs from email or print queue, sizing, reproducing, sorting and finishing
• Establishing and maintaining quality controls to ensure work accuracy
• Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
• Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
• Running reports
• Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Retirement plan with company matching contributions
• Team member tuition assistance programs
• Paid vacation time
• Paid holidays
• Benefits to enhance health, wellness, and personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED