Senior Operations Specialist

Ascension Recovery Services • Nashville, TN

1d • Remote

About The Position

Join Ascension Recovery Services Ascension Recovery Services is a growing behavioral health organization focused on expanding access to high-quality substance use disorder and mental health treatment across the country. We are looking for a highly organized, solutions-oriented Senior Operations Specialist to support our Vice President of Operations and help move key operational priorities from planning to execution. This is a hands-on role for someone who enjoys solving problems, organizing complex projects, improving processes, working across departments, and helping teams successfully implement new initiatives.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Human Services, or a related field preferred; relevant professional experience may be considered in lieu of a degree.
• Minimum of two years of relevant experience in healthcare operations, project management, compliance, quality, consulting, or a related field preferred.
• Behavioral health or substance use disorder treatment experience strongly preferred.
• Experience coordinating cross-functional projects or operational initiatives preferred.
• Experience with process improvement, implementation, SOP development, or workflow design preferred.
• Experience analyzing operational, staffing, financial, quality, or compliance data preferred.
• Working knowledge of healthcare regulatory requirements, accreditation standards, or operational compliance preferred.
• Strong proficiency with Microsoft 365, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
• Strong Excel skills, including formulas, pivot tables, data organization, and reporting tools, strongly preferred.
• Experience with Power BI or other data visualization tools preferred.
• Strong analytical, organizational, project-management, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail, initiative, judgment, adaptability, and follow-through.
• Ability to work independently in a remote environment while maintaining strong cross-functional collaboration.
• Ability to work primarily within Eastern Time Zone business hours preferred.

Responsibilities

• Support the Vice President of Operations in organizing and executing key operational priorities and special projects.
• Turn leadership priorities into clear project plans, timelines, responsibilities, and deliverables.
• Coordinate cross-functional projects involving corporate departments and facility teams.
• Track milestones, deadlines, action items, and risks and help remove barriers that may impact progress.
• Support facility openings, operational transitions, new programs, and other growth initiatives.
• Prepare reports, presentations, executive summaries, and other materials to support operational decision-making.
• Identify workflow gaps, operational inefficiencies, and opportunities to improve consistency across facilities.
• Develop and maintain SOPs, workflows, checklists, playbooks, templates, job aids, and other operational resources.
• Support implementation of new systems, processes, policies, programs, and operational initiatives.
• Partner with subject-matter experts to develop practical solutions that improve efficiency, quality, and accountability.
• Support communication, training, and change-management efforts associated with new initiatives.
• Monitor implementation and adoption and recommend adjustments when additional support is needed.
• Analyze operational, productivity, staffing, financial, quality, and compliance data to identify trends and opportunities.
• Develop dashboards, scorecards, reports, and monitoring tools that provide leadership with clear, actionable information.
• Support staffing, resource, productivity, and operational planning.
• Evaluate the effectiveness of operational initiatives using available performance data.
• Prepare clear summaries of findings, risks, and recommendations.
• Partner with Operations and Compliance leadership to support regulatory, accreditation, licensing, and survey readiness.
• Review facility processes and documentation for alignment with organizational and regulatory expectations.
• Support operational audits, readiness assessments, facility inspections, and corrective action follow-up.
• Track regulatory deadlines, licensing requirements, and compliance-related deliverables.
• Support licensing applications and renewals, CLIA waiver applications, Certificate of Need filings where applicable, and other regulatory submissions.
• Help translate regulatory requirements into practical processes and tools facility teams can successfully implement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree