Senior Operations Specialist, Labs
About The Position
This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times. You’re excited about this opportunity because you will… Create an Impact: Own day-to-day scheduling across every site in the region Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly Onboard and train new workers joining the temporary staffing network Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability. Identify where training is missing and create new content to close the gap Team Collaboration: Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce Build positive, trusted relationships with merchants and local partners Communication: Represent the program with professionalism in every interaction Keep your manager in the loop on coverage and training status, clearly and proactively Share on-the-ground observations that help improve the service and strengthen community adoption
Requirements
- Operations, logistics, scheduling, or leading a team experience
- Comfortable managing a flexible workforce through a staffing platform tool
- Strong organizational habits
- Must have access to a reliable personal vehicle and a valid driver's license, as the role requires regional travel between sites and runner coverage to merchant locations
- A positive, can-do attitude and comfort operating with more autonomy and a broader scope of ownership
Nice To Haves
- Last-mile delivery experience
Responsibilities
- Own day-to-day scheduling across every site in the region
- Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly
- Onboard and train new workers joining the temporary staffing network
- Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready
- Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations
- Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability.
- Identify where training is missing and create new content to close the gap
- Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems
- Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce
- Build positive, trusted relationships with merchants and local partners
- Represent the program with professionalism in every interaction
- Keep your manager in the loop on coverage and training status, clearly and proactively
- Share on-the-ground observations that help improve the service and strengthen community adoption
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
