Senior Operations Processor
About The Position
Wells Fargo is seeking a Senior Operations Processor as part of Consumer and Small Business Banking Operations. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues. You will also provide feedback and present ideas for improving or implementing processes and customer support. You will perform complex operational and customer support initiatives within the Operations functional area. You will assist staff, managers, and colleagues, providing guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, and interact with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Attention to detail and accuracy skills
- 10-key numerical data entry experience
- Ability to prioritize work, meet deadlines, achieve goals
- Excellent verbal, written, and interpersonal communication skills
- Proficient computer and Microsoft skills
Responsibilities
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Review job instructions and process work to verify accuracy, completeness, and alignment with established procedures
- Identify, document, and report quality issues to management for review and resolution
- Evaluate the accuracy and overall quality of completed work to ensure compliance with organizational standards
- Maintain daily worksheets, logs, and spreadsheets to track quality metrics and productivity
- Rotate across multiple work streams as needed to review, process, and support operational workflow
- Communicate promptly and effectively with management and peers to address questions, escalate concerns, and support continuous improvement
Benefits
- Equal Opportunity Employer
- Drug and Alcohol Policy
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
