Operations Processor, Senior Associate

Vanguard • Malvern, PA

1d • Hybrid

About The Position

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

Requirements

• Minimum two years related experience required.
• High school degree or GED required.

Nice To Haves

• Experience in operations processing preferred.
• Undergraduate degree or equivalent combination of training and experience strongly preferred.

Responsibilities

• Serves as process owner for a functional area in processing transactions. Reviews documentation to ensure requests have been completed accurately and in a timely manner.
• Identifies processing and workflow issues. Assists in evaluating the effectiveness of department operations by analyzing metrics and trends.
• Prepares reports and communicates with managers regarding quality, volumes, and additional metrics. Documents and communicates effectiveness of various processes and operations.
• Prepares and maintains control documentation for various processes which may include transaction volumes, cycle times, and outputs.
• Serves as process owner for assigned operational processes, with an understanding of regulatory and operational control implications. Coaches and trains team members on processes, procedures, and quality standards.
• Participates in special projects and performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED