Senior Operations Processor - Loan Servicing Analysis and Support team

U.S. Bank • Oshkosh, WI

1d • Hybrid

About The Position

The Lending Core Operations Loan Servicing Analysis and Support role is an experienced individual contributor responsible for executing complex commercial lending operational processes with a high degree of accuracy, timeliness, and risk awareness. This role manages non‑routine or escalated work, applies sound judgment in accordance with policies and regulatory requirements, and supports operational stability through subject‑matter expertise and informal peer guidance. The analyst supports technology initiatives and commercial loan posting solutions that improve efficiency, accuracy, and scalability across multiple lines of business with the focus in the commercial lending system, AFS. The position requires strong analytical skills, attention to detail, problem solving, and the ability to work independently in a fast‑paced, high‑volume operational environment. The successful candidate will be a support to the Commercial Lending System Conversion occurring in 2027.

Requirements

• High school diploma or equivalent
• Five to seven years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation

Responsibilities

• Process complex, high‑risk, or non‑routine operational transactions in accordance with established policies, loan documents, procedures, and regulatory requirements
• Ensure accuracy, completeness, and timeliness of work while meeting service level and quality expectations
• Research, analyze, and resolve discrepancies, and escalated issues, appropriately document actions and outcomes
• Analyze and review loan histories to identify trends and key data points; develop and maintain Excel-based financial models and reports to quantify dollar impacts and support decision-making
• Demonstrate strong ownership and accountability for assigned work, including follow‑through on open items
• Apply judgment and adaptability when interpreting procedures and loan documents or managing changing priorities
• Serve as a subject‑matter resource for specific processes, products, or systems; provide informal guidance or support to peers as needed
• Identify potential process gaps, risks, or inefficiencies and escalate observations through appropriate channels
• Collaborate effectively with internal partners across operations, risk, compliance, and other functional teams
• Support audit, review, remediation, or change initiatives as assigned
• Analyze and interpret reporting and operational data related to commercial loan posting activities
• Support system conversion initiatives by executing test cases, documenting results, and collaborating with cross-functional teams to ensure accurate outcomes and a successful implementation

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED