Senior Operations Processor
About The Position
Wells Fargo is seeking a Senior Operations Processor. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues. You will also provide feedback and present ideas for improving or implementing processes and customer support. You will perform complex operational and customer support initiatives within the Operations functional area. You will assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures. You will apply technical knowledge and expertise to perform work and action requests. You will provide subject matter expertise and interpretation of procedures to staff. You will collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. You will interact with internal customers. You will receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Attention to detail and accuracy skills
- Ability to achieve high production and quality standards in a fast-paced deadline driven environment
- Ability to work effectively, as well as independently, in a team environment
- Verbal and written communication skills
Nice To Haves
- Lockbox experience
- 10-key numerical data entry experience
- Experience coaching or training peers through work processes and procedures
Responsibilities
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Equal Opportunity Employer
- Drug free workplace
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
