Senior Operations Processor

Wells Fargo•Des Moines, IA

5d•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor within the Commercial Banking Operations group as part of Wholesale Operations. The role supports operational work across 2nd Pass Remittance, Dispositions, Cash Research and ePay, and Special Handling Cash. It handles larger and more complex business, operational, and customer support initiatives, applying technical expertise to resolve escalated issues and improve team effectiveness. The position offers a hybrid work schedule and requires working onsite at the stated location.

Requirements

At least 2 years of operations support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work onsite at the stated location.
Ability to work additional hours as needed.

Nice To Haves

Experience with automatic payment processing.
Accounting experience, including accounts receivable or accounts payable.
Experience in a financial operations environment.
Customer service experience.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Strong analytical skills, attention to detail, and accuracy.
Excellent verbal, written, and interpersonal communication skills.
Ability to independently provide summaries and recommendations on operational data.
Basic Microsoft Office skills and advanced Microsoft Excel pivot-table skills.
Hogan experience.
Knowledge of account structures.
Data entry experience.

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and improving overall team performance.
Use technical expertise in the designated area to resolve escalated issues.
Provide feedback and present ideas for improving or implementing processes and customer support.
Perform complex operational and customer support initiatives within the Operations functional area.
Assist staff, managers, and colleagues by providing guidance and interpretation of policies and procedures.
Apply technical knowledge and expertise to perform work and action requests.
Provide staff with subject matter expertise and interpretation of procedures.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Develop knowledge of the function, policies, procedures, and compliance requirements while receiving direction from leaders and exercising independent judgment.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately and make sound risk decisions.