Senior Operations Manager

WM • Wausau, WI

2d • Hybrid

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers reporting into this manager. Establish and maintain positive relationships with all frontline employees. This role spends the majority of day in the field with frontline employees across the Upper Midwest Market Area.

Requirements

• Associate's Degree (accredited) or in lieu of degree; High School Diploma or GED (accredited) and two (2) years of relevant work experience.
• 2 years of relevant work experience (in addition to education requirement)
• Ability and willingness to travel 50%, including overnights
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• stock purchase plan
• company matching on a 401(k)
• paid vacation
• holidays
• personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree