BioCrossroads - Sr. Manager, Operations

Central Indiana Corporate Partnership • Indianapolis, IN

8d • Hybrid

About The Position

BioCrossroads, the life sciences initiative of Central Indiana Corporate Partnership (CICP), supports Indiana’s life sciences industry through strategic research and market knowledge, ecosystem development focused on talent, companies, and capital, and connections among academic, corporate, and philanthropic partners.

The Senior Operations Manager advances operational excellence and organizational effectiveness across BioCrossroads. Working closely with the Chief Operating Officer (COO) and the wider organization, the role owns internal operations spanning technology, financial processes, contracts, people operations, vendor management, and program and event logistics. The position calls for a proactive, solutions-oriented professional who can independently manage complex workflows, identify improvements, establish effective systems, and turn organizational priorities into consistent execution. The role exercises sound judgment, anticipates operational needs, and builds relationships with internal and external partners to ensure efficient, responsive processes aligned with organizational goals.

This full-time position is expected to work 40 hours per week, reports to the COO, and engages regularly with the entire BioCrossroads team.

Requirements

• Demonstrated experience in operations, business administration, program operations, or a related field, with a record of independently managing processes and delivering results.
• Experience improving workflows, implementing systems, solving operational problems, and managing multiple priorities in a dynamic environment.
• Strong project management and organizational skills, including planning, timeline management, deliverable tracking, and accountability.
• Experience managing financial processes, contracts, vendor relationships, or administrative operations.
• Excellent written and verbal communication skills and the ability to work effectively with colleagues and external stakeholders at varying levels.
• Demonstrated judgment, discretion, and professionalism in handling confidential information and sensitive business matters.

Nice To Haves

• Experience in the life sciences industry, program operations, event management, fundraising, or sales.

Responsibilities

• Own and optimize internal operational systems, workflows, and digital tools, including Box, Asana, Microsoft Teams, and other platforms.
• Troubleshoot day-to-day operational issues and coordinate with CICP, Resultant, and other partners to resolve them.
• Identify process gaps and opportunities to streamline workflows, reduce administrative burden, and improve the employee experience.
• Establish and maintain processes, documentation, and tracking mechanisms that promote consistency, accountability, and operational continuity.
• Oversee office supplies, inventory, and workspace readiness.
• Anticipate operational needs and recommend solutions that support organizational effectiveness and growth.
• Establish and monitor operational performance measures; develop dashboards, reports, and tracking mechanisms; and report metrics, progress, risks, and recommendations to the COO.
• Recommend, prioritize, implement, and evaluate process improvement initiatives.
• Oversee credit card, invoice, expense reimbursement, and payment processes for accuracy, compliance, timely processing, and a positive team experience.
• Monitor outstanding receivables and manage collection processes through regular communication with external stakeholders.
• Manage contract workflows from initiation through execution, documentation, renewal, or closeout, ensuring approvals, accurate records, and timely completion.
• Track financial and contractual commitments, identify risks or delays, communicate issues to the COO, and recommend solutions.
• Improve financial workflows, internal controls, and visibility into payments, commitments, and administrative requirements.
• Handle financial information and sensitive organizational records with sound judgment and discretion.
• Manage operational components of BioCrossroads programs, including contracts, financial workflows, vendor coordination, and administrative processes.
• Manage vendor relationships, contracts, and service agreements, evaluating quality, cost-effectiveness, reliability, and organizational fit.
• Lead program surveys, analyze results, identify insights, and maintain systems for organizing and tracking data over time.
• Oversee data entry, quality, and tracking, primarily in Salesforce, and improve platform functionality, data integrity, reporting, and workflow efficiency.
• Coordinate program planning and execution, including logistics, milestones, issue resolution, and delivery quality.
• Lead event logistics from planning through execution, including venue selection, vendors, catering, audiovisual needs, schedules, budgets, and onsite operations.
• Build relationships with internal teams and external partners to coordinate roles and dependencies and deliver high-quality program and event experiences.
• Assess outcomes, gather feedback, and apply lessons learned to future programs, events, and operational processes.
• Partner with the COO on hiring processes, candidate communications, and an organized, timely candidate experience.
• Lead and continuously improve onboarding and offboarding processes so employees receive information, resources, access, and support.
• Develop opportunities that strengthen culture, employee connection, and recognition, including work anniversaries and special occasions, and make recommendations to leadership.
• Maintain confidentiality and use sound judgment when handling personnel information and employee matters.
• Identify improvements to internal communication, process clarity, and the employee experience.
• Collaborate with colleagues to reinforce shared accountability, effective teamwork, and a culture that enables employees to perform well.
• Partner with the COO and BioCrossroads colleagues to execute organizational initiatives and address emerging operational needs.
• Translate priorities into plans, establish timelines and milestones, monitor progress, and ensure timely delivery.
• Identify dependencies, competing priorities, and obstacles; recommend solutions and make appropriate decisions within the role’s scope.
• Clarify responsibilities and expectations, share information, and facilitate effective handoffs across teams.
• Contribute operational insights and recommendations that support organizational goals and improve service delivery and partner and stakeholder experiences.
• Take on additional responsibilities and special projects as organizational needs evolve.

Benefits

• The employer pays 100% of healthcare and dental premiums for individuals and family.
• Pre-tax and Roth 401(k) retirement plan with an employer contribution of 5% regardless of employee contribution, and an additional voluntary employee contribution of up to 5% eligible for an employer match.
• Company-paid group life benefits.
• Company-paid short-term and long-term disability insurance.
• New office location and facilities at 16 Tech Innovation District with hybrid remote flexibility.
• Generous paid time off, including 17 holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed