(USA) Senior Operations Manager

Sam's West • Perris, CA

2d • Onsite

About The Position

The Senior Operations Manager is responsible for leading daily fulfillment center operations, ensuring exceptional service, operational excellence, and a safe, productive work environment. This role drives performance across multiple functional areas, including fulfillment, inventory management, staffing, quality, safety, and transportation operations. The Senior Operations Manager develops and executes strategic initiatives that improve productivity, enhance the member experience, and achieve business objectives while fostering a culture of accountability, inclusion, and continuous improvement.

Requirements

• Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide OR 2 years experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 4 years experience in a senior management role in an operations/distribution/logistics /retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University
• Both Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide
• Developing and managing budgets, contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data.
• Experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates
• Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network

Responsibilities

• Lead and direct fulfillment center operations to achieve performance goals related to productivity, quality, member satisfaction, safety, and cost efficiency.
• Develop and execute operational strategies that support business objectives and drive continuous improvement across the facility.
• Monitor key performance indicators (KPIs), analyze operational data, and implement action plans to improve results.
• Ensure operational readiness through effective workforce planning, workload forecasting, and resource allocation.
• Lead, coach, and develop salaried and hourly associates across multiple operational departments.
• Establish clear performance expectations, provide ongoing feedback, and create development opportunities to build organizational capability.
• Support talent acquisition, succession planning, performance management, and associate engagement initiatives.
• Foster an inclusive, high-performing culture that values collaboration, innovation, and accountability.
• Manage operating expenses and assets within budgetary expectations while maximizing efficiency and productivity.
• Analyze business reports, labor metrics, and financial performance to identify opportunities and address operational challenges.
• Ensure effective utilization of facility resources to meet service and profitability goals.
• Champion a culture of safety by ensuring compliance with company policies, OSHA regulations, and operational standards.
• Develop, implement, and maintain processes that support quality, inventory accuracy, and regulatory compliance.
• Lead audits, investigations, and corrective action plans to address operational, safety, and quality concerns.
• Ensure associates are trained and equipped to perform their responsibilities safely and effectively.
• Direct logistics and fulfillment operations to ensure efficient order processing, inventory flow, shipping, and delivery execution.
• Implement processes and systems that drive operational consistency, regulatory compliance, and service excellence.
• Lead response efforts for operational disruptions, equipment issues, emergencies, and facility incidents.
• Identify and implement innovative solutions to improve fulfillment efficiency, throughput, and member satisfaction.
• Build strong relationships with associates, suppliers, customers, and cross-functional partners to support business objectives.
• Address and resolve associate, member, and supplier concerns with professionalism and sound judgment.
• Represent the company within the local community by supporting charitable initiatives, community outreach programs, and company-sponsored events.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• short-term and long-term disability
• company discounts
• Military Leave Pay
• adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior