Senior Operations Manager - Nights

QVC•Bethlehem, PA

23h•Onsite

About The Position

The Senior Operations Manager supports QVC and HSN and leads the night-shift team at the Bethlehem, Pennsylvania Fulfillment Center. The role owns budget management, talent development, and achievement of operational goals, and leads Operations and Area Managers to meet performance goals, strengthen team member relations, and build leadership bench strength. The position works onsite from 4:00 p.m. to 1:30 a.m., Monday through Friday, and reports to the site General Manager. The manager leads a multi-shift, seven-day, multi-department variable-volume distribution operation, with responsibility for productivity, financial, service, inventory accuracy, customer service, and operational excellence. Relocation assistance is available.

Requirements

8+ years of experience in fulfillment leadership, improving network resources, and improving performance and service levels.
4+ years of experience in budgeting, financial management, and labor planning and optimization.
Experience leading projects that achieve cost savings and improve customer service through network and process improvements involving distribution centers, vendors, and transportation partners.
Subject matter expertise in quality and operational controls, internal controls auditing, process improvement, organization, operations flow design, and distribution systems.
Experience with Lean tools and practices, including 5S, Gemba, and Kaizen.
Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual thinking, initiative, and leading change.

Responsibilities

Lead a multi-shift, seven-day, multi-department variable-volume distribution operation to achieve productivity, financial, and customer service goals.
Develop strategic plans to operate within an approved cost structure and improve operational effectiveness.
Conduct scheduled roundtable meetings that include all schedules, shifts, and departments.
Develop and submit annual budget plans for assigned departments; monitor expenses against budget and explain variances.
Design and implement training programs and supporting materials for team member education and development.
Develop procedures for new or changing departmental conditions and ensure consistency in quality practices across sites.
Partner across the network to obtain agreement on and implement corrective actions.
Set short- and long-term site strategies to maximize inventory accuracy, customer service, and operational excellence.
Lead teams in promoting a safe working environment, maximizing team member engagement, and maintaining appropriate health and security conditions.
Lead Operations and Area Managers, mentor the team, strengthen team member relations, and develop leadership bench strength.