Senior Operations Manager

Enterprises•Bentonville, AR

27d•Hybrid

About The Position

The Senior Operations Manager plays a key role in helping the Walton Personal Philanthropy Group (WPPG) successfully plan, coordinate, and execute its operational priorities. Working closely with the Deputy Director of Operations, this position leads projects, coordinates work across multiple teams and helps ensure the organization’s initiatives are completed efficiently and effectively. This role serves as the central point of coordination for many of WPPG’s highest-priority initiatives, working across WPPG and with cross-functional Walton Enterprises departments, including Accounting, Tax, Legal, Technology, and other shared services teams to align priorities, manage dependencies, and keep work moving forward. The Senior Operations Manager also supports process improvement efforts, maintains operational documentation and resources, and helps implement technology and systems that improve how the organization works. The ideal candidate is an exceptional organizer and project manager who enjoys bringing structure to complex work. They are comfortable managing multiple priorities, highly collaborative, and keeping projects on track in a fast-paced environment. They are proactive, adaptable, and naturally look for opportunities to improve processes, solve problems, and help others succeed. Most importantly, they are someone leadership can rely on to turn priorities into action and ensure important work gets done.

Requirements

Bachelor’s degree required
8–10 years of experience in operations, project management, business operations, or a related field.
At least 2 years of experience managing one or more direct reports.
Demonstrated success managing multiple complex, cross-functional projects from planning through implementation and completion.
Experience coordinating work across multiple teams and managing competing priorities in a fast-paced environment.
Strong organizational, analytical, and problem-solving skills.
Experience developing project plans, tracking progress, and communicating status to leadership.
Proficiency with Microsoft Office and experience using project management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar tools.

Nice To Haves

Highly organized with the ability to manage multiple priorities and follow through on commitments.
Exceptional interpersonal and communication skills, with discretion and diplomacy in managing sensitive information.
Enjoys working with and collaborating with others to find solutions and streamline workflows.
Takes initiative, anticipates challenges, and proactively solves problems.
Quickly learns new technologies, systems, and ways of working, and looks for opportunities to improve processes and team effectiveness.
Thrives in a fast-paced environment, adapts easily as priorities evolve, and is resilient under pressure.
Demonstrates a service-oriented mindset and a commitment to continuous improvement by finding practical ways to simplify work, improve processes, and support team success.
Demonstrates discretion, integrity, and expertise while serving as a trusted advisor to principals and colleagues.
Collaborates respectfully and effectively with others, contributing to a supportive, team-oriented environment.
Approaches challenges with curiosity, bold thinking, and a commitment to continuous learning and innovation.
Maintains a strong focus on results, consistently exercising sound judgment and decision-making.
Brings a visionary mindset, planning strategically for the future with imagination and insight.
Committed to excellence and actively engages with others to accomplish shared goals.

Responsibilities

Lead and coordinate cross-functional projects and operational initiatives from planning through completion, translating leadership priorities into actionable work plans and keeping teams aligned on timelines, dependencies, decisions, and deliverables.
Support process improvement, maintain operational resources and documentation, and help implement tools and systems that increase efficiency, visibility, and consistency across WPPG.
Lead and collaboratively manage multiple cross-functional projects from planning through completion, ensuring work is organized, priorities are clear, and deliverables are completed on time.
Develop and maintain project plans, timelines, dependencies, and decision points while adjusting sequencing as priorities or organizational needs change.
Monitor the status of multiple projects, identify risks or barriers, and recommend solutions to keep work moving forward.
Provide leadership with regular updates on project progress, priorities, risks, and key decisions.
Translate leadership priorities into actionable work plans and coordinate execution across multiple teams.
Coordinate the sequencing of work required to achieve WPPG’s goals and major initiatives.
Manage WPPG’s annual reporting cadence, including key milestones, required inputs, review periods, and deadlines.
Support operational readiness for new initiatives, processes, systems, and organizational changes.
Serve as a central point of coordination for WPPG initiatives requiring collaboration across WPPG and Walton Enterprises cross-functional teams, including Accounting, Tax, Legal, Technology, and other shared-services functions.
Clarify roles, responsibilities, dependencies, timelines, and decision points across participating teams.
Facilitate project meetings, document decisions and action items, and ensure agreed-upon commitments are completed.
Resolve coordination issues and escalate conflicting priorities, resource constraints, or unresolved decisions when appropriate.
Maintain WPPG handbooks, standard operating procedures, templates, and other operational documentation.
Develop practical tools, templates, and resources that clarify accountability, support consistent execution, and create efficiencies in workflows.
Collaborate with team members to document and standardize operational processes, identifying opportunities to simplify workflows, improve efficiency, and support continuous improvement.
Coordinate implementation, communication, and training for new or revised operational processes.
Use project management tools to organize work, track progress, and keep projects on schedule.
Maintain project trackers, dashboards, and reports so leadership can easily see project status.
Recommend improvements to technology and operational systems that increase efficiency and visibility.
Work with internal technology teams to implement new tools, system enhancements, and process improvements.
Ensure project data, documents, and reports are accurate, organized, and current.