Senior Operations Manager – Janitorial & Floor Care Operations

Velociti Services•Phoenix, AZ

13h•Onsite

About The Position

The Senior Operations Manager provides strategic and hands-on leadership for a large commercial janitorial and floor care operation. This role oversees daily service delivery, develops operational leaders, drives continuous improvement, and ensures consistent execution of quality, safety, and customer service standards. This position requires a highly visible field leader who can effectively balance operational strategy with hands-on execution, build strong teams, and deliver measurable results.

Requirements

7+ years of progressive experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services
Experience managing large-scale facility operations with significant hourly workforces
Strong background in commercial floor care programs and specialty cleaning services
Proven experience leading supervisors, managers, and frontline teams
Experience managing client relationships within a contracted services environment
Strong understanding of labor management, scheduling, quality control, and safety practices
Demonstrated ability to improve operational performance and develop high-performing teams
Excellent communication, leadership, and problem-solving skills
Ability to provide hands-on leadership within an active facility environment

Nice To Haves

Experience with a national facilities services provider or commercial cleaning organization
Experience managing large corporate, industrial, aviation, healthcare, manufacturing, or high-traffic facilities
Background managing complex service operations with high customer expectations
Bilingual English/Spanish preferred
Experience with WinTeam or similar facilities management platforms

Responsibilities

Provide overall leadership and direction for janitorial and floor care operations
Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met
Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management
Conduct regular operational reviews, facility inspections, and quality audits
Identify opportunities to improve productivity, service delivery, and operational efficiency
Develop and execute action plans to address performance gaps
Lead commercial cleaning and specialty floor care programs, including: Daily janitorial services, Hard surface maintenance, Floor stripping and refinishing, Waxing and recoating, Burnishing and polishing, Carpet extraction, Deep cleaning programs, Specialty cleaning projects
Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards
Drive consistency in equipment utilization, chemical management, safety practices, and quality expectations
Lead, mentor, and develop operational leaders, supervisors, and frontline employees
Build a culture of accountability, engagement, and continuous improvement
Establish clear performance expectations and provide ongoing coaching and feedback
Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning
Identify and develop future leaders within the organization
Serve as a key operational partner to the client, ensuring exceptional service delivery and satisfaction
Build strong relationships through proactive communication and responsiveness
Lead resolution of service concerns, escalations, and operational challenges
Participate in performance reviews and operational discussions
Identify opportunities to enhance service quality and strengthen the client partnership
Manage operational performance through effective labor planning, scheduling, and resource allocation
Monitor labor utilization, overtime, supplies, and operating expenses
Analyze performance metrics and implement strategies to improve results
Support financial objectives through operational discipline and continuous improvement
Ensure resources are effectively aligned to meet service expectations