Senior Operations Manager

Bank of America•Newport Beach, CA

19h•Onsite

About The Position

At Bank of America, the Senior Operations Manager manages a unit for a site, region, or product line within the bank’s internal operations. The role identifies, analyzes, and resolves highly complex problems; ensures compliance with policies; and develops and implements processes to improve operating efficiency and workflow accuracy. It also oversees employee performance, development, and talent planning, along with budget, expenses, reporting, and forecasting. The manager leads Operations Associate (OA) program strategy, prioritization, and performance oversight, translating business objectives into measurable plans and accountable outcomes. The role oversees staffing capacity and development, national communications and governance routines, the OA program experience, strategic initiatives, operational risk and control routines, and capability-building programs. It also partners with internal stakeholders, maintains knowledge and communication platforms, drives process improvements, and provides operational insights and guidance to support decision-making and enterprise objectives. The position is based at one of the listed Bank of America locations in California, Nevada, or Washington. Bank of America describes its culture as in-office, with flexibility appropriate to role responsibilities and business needs. The role is first shift and 40 hours per week. The annual salary range is $88,200 to $111,800, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including paid time off.

Requirements

At least 3 years of experience leading operational teams, programs, or regional support functions within a large, complex organization.
Demonstrated people-management experience, including performance management, coaching, talent planning, and capacity management.
Experience establishing program strategy, prioritizing initiatives, and translating business objectives into measurable plans and outcomes.
Experience leading cross-functional councils, operating forums, or governance routines across multiple regions or stakeholder groups.
Experience managing operational risk, controls, audit support, issue escalation, and inspection-readiness activities.
Experience developing and implementing process improvements, procedures, job aids, training, and change-management solutions.
Strong analytical skills and experience using data, metrics, and key performance indicators to assess performance, capacity, risk, and program effectiveness.
Strong written and verbal communication skills, including delivering clear recommendations and influencing senior leaders and cross-functional partners.
Ability to manage competing priorities, resolve highly complex problems, and deliver results in a fast-paced, highly regulated environment.
Experience with budget, expense, reporting, forecasting, and resource-management practices.
High school diploma, GED, secondary school qualification, or equivalent is the stated minimum education requirement.

Nice To Haves

Experience supporting Financial Center or Market Operations and familiarity with the Operations Associate role and operating model.
Knowledge of Bank of America operational risk, governance, audit, and inspection-readiness processes.
Experience leading regional programs and building alignment across geographically dispersed teams.
Experience developing learning, onboarding, or on-the-job training programs that improve capability and execution consistency.
Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, SharePoint, CoPilot, and reporting tools.
Experience maintaining knowledge-management platforms, dashboards, scorecards, or centralized content repositories.
Bachelor’s degree in Business, Finance, Management, Operations, or a related field.

Responsibilities

Lead OA program strategy, initiative prioritization, and performance oversight, translating business objectives into plans, routines, measures, and accountable outcomes.
Manage staffing capacity, performance, development, and talent planning while fostering accountability, inclusion, and Operational Excellence.
Lead national OA communications, meetings, and councils to promote alignment, regional coordination, priority visibility, and consistent execution.
Lead the OA program experience across OA Express, councils, centralized support forums, and recurring operating routines.
Drive strategic initiatives, including retention and teammate-experience programs, using performance data and partner feedback to improve outcomes.
Co-own Solution Center content strategy and OA job-aid procedures, improving clarity, usability, governance, and consistency.
Strengthen operational risk, control, and inspection-readiness routines across OMP, Trend Analysis, Solution Center, Event Tracker, dashboards, coverage, and audit oversight.
Provide leadership with monthly regional coverage, capacity, performance, risk, and readiness insights; identify trends and drive escalation and resolution.
Establish structured intake and prioritization processes that align initiatives, resources, and delivery commitments with strategy.
Build capability through the OJT Academy, training engagement, recurring support forums, and reinforcement of standard work.
Maintain core platforms, including SharePoint, for communication, knowledge management, reporting, and program execution.
Partner with Market Operations, Business Controls, Risk, Learning, Communications, and other support functions to resolve complex issues and advance shared priorities.
Identify and implement simplification, innovation, and process improvements; establish metrics and key performance indicators to assess effectiveness and sustain results.
Support budget, expense, reporting, forecasting, and resource planning by providing insights, analysis, and operational guidance.
Advise the centralized operations enablement organization with insights, recommendations, and program governance supporting decision-making, operational readiness, and enterprise objectives.
Manage a unit within internal operations, resolve highly complex problems, ensure policy compliance, and develop processes that improve efficiency and workflow accuracy.
Oversee employee performance, development, talent planning, budget, expenses, reporting, and forecasting.