Senior Operations Manager
About The Position
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.
Requirements
- Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.
- BA/BS degree preferred.
- Experience managing supervisors, as well as coaching and developing Teammates.
Responsibilities
- Manage day-to-day operations business, including performance, billing, and PNL.
- Have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
- Meet with Senior Management and clients as needed to continue business growth.
- Be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts.
- Promote department culture.
- Scale operations, drive performance management, and foster employee retention.
- Make sure that KPIs are being met consistently and solving business problems through innovation (example of KPI’s: CSAT, AHT, Resolution rate).
Benefits
- medical, dental, and vision insurance
- 401(k) with company match
- paid time off including vacation, sick leave, and holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
