Senior Operations Manager, Chief Marketing Office

Roche • South San Francisco, CA

6d • $136,300 - $252,700 • Hybrid

About The Position

We are seeking a Senior Manager of Operations & Administration to join the Chief Marketing Office (CMO). This is a pivotal, high-impact role where you will be responsible for elevating strategic planning and ensuring seamless, high-quality execution across key CMO teams and the entire Marketing organization. The Senior Operations Manager will serve as a strategic partner responsible for maximizing organizational efficiency, defining our internal engagement strategy, and managing critical engagement activities across our Marketing Organization. Success in this role requires an individual who can fluidly transition from high-level strategic planning to the meticulous execution of large-scale initiatives, comfort with ambiguity, strong communication skills and influential leadership.

Requirements

• Strategic Agility: Thrives in ambiguity, makes sound decisions, effectively prioritizes, adapts to changing business needs that link to the organizational mission. Able to drive strategic planning and operational efficiencies. Ability to connect the dots with discernment across systems and teams.
• Communication: Strong written and verbal communication skills; executive presence; active listener; open to input. Ability to facilitate large-scale, high-impact meetings. Experience with development and execution of communication strategies.
• Inspiring & Influencing: Effectively inspires and mobilizes teams without direct authority; skilled at building relationships inclusive of managing and influencing peers and superiors.
• Teamwork & Collaboration: Proven teamwork and collaboration skills; builds strong internal networks; understands organizational structures (formal and informal); creates an open and trusting atmosphere.
• Project Management & Operational Excellence: Applies project/operations management methodologies to deliver high-quality and timely results; strong planning skills (from high-level to detailed); proficient in creating and delivering various project documents (e.g., meeting plans, showflow’s, timelines, agenda’s); Skilled at simplifying complex processes and driving action for greater impact. Ability to prioritize, manage multiple projects, and deliver results.
• Leveraging Technology: Pioneer and integrate AI-driven solutions across core workflows to eliminate redundant manual processes, drive peak operational efficiency, and elevate overall deliverable quality and speed.

Nice To Haves

• Proven operations and/or project management experience
• Strong understanding of marketing organizational structures, workflows, and mindsets.
• Professional experience within the pharmaceutical or biotechnology industries.
• Demonstrated expertise in Agile methodologies and modern digital work practices, including practical application of AI productivity tools.

Responsibilities

• Develop and execute the internal engagement strategy, ensuring timely, clear, and consistent communication of all strategic updates to stakeholders.
• Manage a high volume of internal communications across diverse channels and internal portals.
• Autonomously drives complex, high-impact initiatives from ambiguity to action—distilling overarching strategy into a clear path forward while establishing explicit role clarity across cross-functional teams.
• Design, structure, and facilitate large-scale, high-visibility meetings and forums - Town Halls, Incentives Program Events, internal offsites - with strong executive presence, ensuring focused dialogue that translates complex information into clear direction and delivery.
• Proactively diagnose and eliminate systemic friction, designing operational efficiencies that simplify complex processes and drive measurable impact.
• Design and execute a scalable incentives program to drive organizational accountability, accelerate behavioral adoption, and celebrate a culture of high performance and continuous improvement across Marketing.
• Executes on operations initiatives, serves to lead and champion programs or ideas across both Marketing and CMG, and is influential in coaching and collaborating with senior leadership to achieve objectives.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• This position also qualifies for the benefits detailed at the link provided below.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed