Senior Operations Manager

Commonwealth of Massachusetts•Boston, MA

About The Position

The Senior Operations Manager (SOM) is Property Operations’ second in command for the Boston metropolitan area and manages staff carrying out DCAMM’s statewide building and land management program, as specified in client service level agreements. The portfolio includes 1.8 million square feet of buildings, including the McCormack State Office Building, Erich Lindemann Mental Health Center, and Charles F. Hurley Building in Boston, and the MA Technology Information Center (MITC) in Chelsea. The SOM supervises Facilities Managers and indirectly supervises their staff. The role focuses on managing staff, delegating work, and overseeing outside service providers to support effective operations. The SOM drives and maintains strong personnel performance, operational results, safety, customer communication, and collaborative relationships. The position indirectly supervises 25–30 employees and contractors and is available on the call list for building emergencies. The SOM reports directly to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly to the Deputy Commissioner, OFMD.

Requirements

At least six years of full-time or equivalent part-time professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management.
At least two years of the required experience must have been in a supervisory or managerial capacity.
Equivalent combinations of experience and the listed education substitutions may qualify.
A relevant or related certificate may substitute for one year of required experience.
A bachelor's degree in a related field may substitute for two years of required experience.
A graduate degree in a related field may substitute for three years of required experience.
A doctorate degree in a related field may substitute for four years of required experience.

Responsibilities

Collaborate with the Director to develop policies supporting and overseeing the agency’s statewide managed-facilities maintenance program across more than 1.8 million square feet of buildings.
Develop policies and procedures that promote high personnel performance, operational results, safety, effective customer communication, and collaborative relationships.
Supervise execution of the unit’s statewide daily operations and managed-maintenance program for agency-managed state buildings.
Support Facilities Managers’ decisions, share knowledge, delegate tasks, and allocate resources.
Support subordinate Facilities Managers in personnel and resource management to meet agreed services and achieve client satisfaction.
Supervise 25–30 facilities staff and contractors providing services at three active, high-profile buildings and one inactive building in the Boston metropolitan area.
Oversee Facilities Managers and indirectly supervise Assistant Facilities Managers, line operating staff, contractors, and building operations.
Be available on the call list for building emergencies.