Senior Operations Manager

Waste Management, Inc. (WM) • Kansas City, KS

4d • Hybrid

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

Requirements

• Associate's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and two (2) years of relevant work experience.
• 2 years of relevant work experience (in addition to education requirement)
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License Upon Hire

Responsibilities

• Onboarding new frontline employees, ensuring they have the necessary tools, instruction, and feedback for successful daily duties.
• Meeting with new frontline employees daily to ensure consistent communication and support during onboarding.
• Providing timely and consistent touchpoints with frontline employees.
• Regularly reviewing best practices to enhance daily performance.
• Focusing on understanding and progress of frontline employee career goals.
• Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success.
• Actively practicing and seeking feedback on coaching conversations.
• Leading by example to ensure safety practices are paramount with each employee.
• Teaching and developing an understanding of the WM Way.
• Conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documenting and maintaining records required by regulatory agencies such as the Department of Transportation.
• Reviewing and auditing documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree