Senior Operations Manager South+LATAM

BLACKLANE • Florida, FL

5d • $87,000 - $131,000 • Hybrid

About The Position

The Senior Operations Manager, South + LATAM is responsible for scaling operations to make Blacklane the partner of choice for preferred supply partners across the region. This is a relationship-driven leadership role focused on balancing supply and demand dynamics, strengthening partner engagement, and ensuring operational excellence while managing cost efficiency and profitability. The role requires a strong commercial mindset, excellent stakeholder management, and the ability to lead through complexity in a dynamic, fast-paced environment.

Requirements

• 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment.
• Strong understanding of partnership management and relationship-driven business models.
• Highly analytical, with the ability to interpret supply and demand dynamics and translate data into action.
• Experience managing KPIs, margin performance, and operational roadmaps.
• Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders.
• Strong negotiation skills, with the ability to structure win-win outcomes while protecting commercial performance.
• Comfortable operating in uncertain and rapidly changing market environments.
• Experience leading and developing teams.
• Ability to communicate insights clearly through data storytelling.
• Fluency in English and Spanish is required.
• Willingness to travel regularly, approximately 25–40%.

Nice To Haves

• Additional regional language skills are a strong plus.

Responsibilities

• Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level.
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions.
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
• Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.
• Contribute to shaping the broader global supply strategy through regional insights and recommendations.
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
• Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
• Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region.
• Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM.
• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.
• Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.
• Act as a senior regional voice for operational priorities, market realities, and opportunities for growth.
• Grow, lead, and develop a team managing the chauffeur supply side across the region.
• Build strong analytical and relationship management capabilities within the team.
• Enable clear data storytelling, accountability, and performance ownership across markets.
• Foster a high-performance culture grounded in collaboration, ownership, and continuous improvement.

Benefits

• 100% employer-paid medical insurance premium for you and your dependents (plus dental & vision)
• 401(k) with 1:1 employer match up to 5%
• Company-paid life insurance coverage (50,000 USD)
• 20 vacation days per year, increasing with tenure
• Mental and Physical Health support with Nilo and Wellhub
• Access to co-working spaces in LA, Miami and NY
• Continuous learning through LinkedIn learning and L&D budget
• Fair pay and benefits tailored to local markets
• Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed