Senior Operations Manager, Reconditioning

DriveTime•Phoenix, AZ

1d•Onsite

About The Position

The Senior Reconditioning Center Operations Manager is responsible for assisting in the management of all aspects of the Reconditioning Center; regarding people, product, process, and performance. This includes bottom line management, workflow, performance management, inventory control, and quality assurance resolution. The Operations Manager must be able to meet goals and ensure that all vehicles purchased at auction meet DriveTime's standards and are able to come with the 3 year/36,000 mile warranty before they are sent to retail stores for final sale. The role ensures dealerships are consistently supplied with a sufficient variety of high-quality vehicles to meet sales demand by consistently meeting production targets. It also involves achieving bottom line management objectives through effective management of personnel, operating expenses, efficiency, quality, vendor management, and productivity. The manager will work with regional management to identify and communicate process constraints, and will complete recruiting, screening, and hiring of Inspection Center team members using methods designed to reduce turnover and improve performance. Regular meetings with Reconditioning Center staff are required, as is ensuring Team Leads and Operations Managers are effectively mentoring and assessing process adherence, vehicle quality, and labor utilization. The role involves evaluating Reconditioning Center team performance and giving constant, regular, and timely feedback based on observations and performance statistics, as well as assisting in the completion and conduct of performance evaluations. Inventory control measures and best practices are to be executed, along with managing and maintaining tools, equipment, and consumable product ordering and supply levels.

Requirements

Excellent verbal and written communication skills.
Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
Agile in a fast-paced environment.
Ability to thrive in an environment that never stops.
Plays well with others; ability to work in a high-functioning team environment.
Management material; ability to lead, manage and grow within the organization.
Timely; adherence to regular and predictable attendance.
High School Diploma or equivalent.
7+ years management experience.
Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in conjunction with various corporate groups to achieve corporate and ground goals.
Valid driver's license, good driving record.
Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered.
Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

Nice To Haves

College degree in business or vocational/technical school preferred.
5-7 years total automotive repair experience.
Production system management.
Supply chain management.

Responsibilities

Ensure the dealerships are constantly supplied with a sufficient variety of high quality vehicles to meet their sales demand, by consistently meeting production targets.
Achieve bottom line management objectives through the effective management of personnel, operating expenses, efficiency, quality, vendor management and productivity.
Work with regional management to identify and communicate process constraints.
Complete recruiting, screening, and hiring of the Inspection Center team members using methods designed to reduce turnover and improve performance.
Hold regularly scheduled meetings with all Reconditioning Center staff.
Ensure Team Leads and Operations Managers are effectively mentoring and assessing process adherence, vehicle quality, and labor utilization.
Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of performance statistics.
Assist in the completion and conduct of performance evaluations.
Execute inventory control measures and best practices.
Manage and maintain tools, equipment, consumable product ordering and supply levels.

Benefits

Medical, dental, and vision insurance.
401(K).
Company paid life insurance policy.
Short and long-term disability coverage.
Growth Opportunities.
Tuition Reimbursement.
Wellness Program.
Competitive pay.
Consistent Work Schedule.
Closed on Sundays.
No Weekends (with exception during peak season).
Paid Time Off (for full-time roles: wellness days, holidays, and personal time).
Vacation time for part-timers (the more you work, the more you earn).