Senior Operations Engineer

Smiths Group•Laconia, NH

About The Position

As a Senior Operations Engineer, you will help maintain and enhance the technology services that support Smiths’ global operations. Working across infrastructure and cloud technologies, you will help provide reliable, secure and modern services for colleagues worldwide and contribute to technology improvement and transformation initiatives. The role calls for a proactive person who takes ownership, delivers excellent service, identifies opportunities to improve the user experience, resolves problems and helps colleagues succeed. The position has a global scope, supporting all Smiths divisions and business functions. You will contribute to secure, reliable and high-performing technology services that support colleagues worldwide and enable business operations, productivity and growth. You will work with internal technology teams and external partners, including strategic vendors such as AT&T. Smiths describes its culture as collaborative and inclusive, with flexible working arrangements, a supportive work environment, and opportunities to shape your career and develop leadership capabilities.

Requirements

Experience supporting Wintel infrastructure, including Windows Server administration, patching and troubleshooting.
Working knowledge of Active Directory services, including Group Policy, DNS, DHCP and identity management.
Experience with Microsoft Entra ID, including authentication, identity lifecycle management and hybrid identity solutions.
Ability to troubleshoot infrastructure and performance issues in a remote support environment.
Strong PowerShell scripting skills for task automation, system administration and environment configuration.
Proven experience building and maintaining automated CI/CD pipelines using Jenkins and GitHub.
Solid understanding of Git workflows, including branching, merging and pull requests, for managing automation code.
Ability to collaborate effectively across networking, server, cloud and identity teams.
Willingness to learn new technologies and continually develop technical expertise.
Strong sense of ownership and accountability for delivering high-quality outcomes.
Proactive approach to identifying, investigating and resolving issues.
Excellent communication and collaboration skills, with a customer-focused mindset.

Nice To Haves

Knowledge of Azure Local physical infrastructure, Software-Defined Networking (SDN), Storage Spaces Direct (S2D) and Azure Arc services.
Understanding of DevOps fundamentals; Microsoft Certified: DevOps Engineer Expert or equivalent practical experience with Azure DevOps and CI/CD is advantageous.
Experience with tools such as SolarWinds, BMC Helix, BeyondTrust PRA or Guardicore.
Knowledge of ITIL methodology; ITIL certification is advantageous.

Responsibilities

Proactively ensure high levels of systems and infrastructure availability.
Troubleshoot end-to-end solutions across multiple operating systems, cloud platforms and networking technologies.
Support and administer Microsoft operating systems, Hyper-V, Active Directory, Entra ID, Azure and Azure Local (Azure Stack HCI).
Install, configure, test and maintain operating systems, application software, backup solutions and system management tools.
Support the management and optimisation of system hardware and facilitating resources.
Diagnose and resolve physical and virtual server issues.
Identify opportunities to improve server and operating infrastructure performance.
Assist with operational ticket management, incident resolution and service improvements.
Support the implementation and adoption of Smiths BIS standards.
Collaborate with infrastructure, cloud, networking and service teams to deliver effective technology solutions.
Identify opportunities to enhance infrastructure services, processes and user experience, and anticipate potential issues where possible.
Prioritise activities and issues effectively in a complex global environment.
Contribute ideas and recommendations that support continuous improvement and operational excellence.
Work with internal teams and external partners to resolve problems and help shape future technology direction.
Promote Smiths Core Values: Customer Focus, Ownership, Integrity, Safety and Respect.
Build working relationships with Infrastructure Management, Service Management, Business Partnering, Infrastructure teams and strategic vendors.