Senior Operations Engineer

Smiths Group • Laconia, NH

2d

About The Position

As a Senior Operations Engineer, you will help maintain and enhance the technology services that support Smiths' global operations. Working across infrastructure and cloud technologies, you will help deliver reliable, secure and modern services for colleagues worldwide and contribute to technology improvement and transformation initiatives. The role calls for someone who takes ownership, is committed to excellent service, and looks for opportunities to improve user experience, resolve problems and help colleagues succeed.

The position has global scope across Smiths divisions and business functions. It supports secure, reliable and high-performing technology services that enable business operations, productivity and growth. The engineer works with infrastructure, cloud, networking, service and identity teams, as well as strategic vendors including AT&T and other third-party technology partners. The job is permanent and listed for the North America region.

Requirements

• Experience supporting Wintel infrastructure, including Windows Server administration, patching and troubleshooting.
• Working knowledge of Active Directory services, including Group Policy, DNS, DHCP and identity management.
• Experience with Microsoft Entra ID, including authentication, identity lifecycle management and hybrid identity solutions.
• Experience or exposure to Azure Local (HCI) environments and their integration with on-premises and cloud infrastructure.
• Ability to troubleshoot infrastructure and performance issues within a remote support environment.
• Strong PowerShell scripting skills for task automation, system administration and environment configuration.
• Proven experience building and maintaining automated CI/CD pipelines using Jenkins and GitHub.
• Solid understanding of Git workflows, including branching, merging and pull requests, to manage automation code.
• Ability to collaborate effectively across networking, server, cloud and identity teams.
• Willingness to learn new technologies and continually develop technical expertise.
• Strong sense of ownership and accountability for delivering high-quality outcomes.
• Proactive approach to identifying, investigating and resolving issues.
• Excellent communication and collaboration skills, with a customer-focused mindset.

Nice To Haves

• Knowledge of Azure Local physical infrastructure, Software-Defined Networking (SDN), Storage Spaces Direct (S2D) and Azure Arc services.
• Understanding of DevOps fundamentals; Microsoft Certified: DevOps Engineer Expert or equivalent practical experience with Azure DevOps and CI/CD is advantageous.
• Experience with tools such as SolarWinds, BMC Helix, BeyondTrust PRA or Guardicore.
• Knowledge of ITIL methodology; ITIL certification is advantageous.

Responsibilities

• Proactively ensure high levels of systems and infrastructure availability.
• Troubleshoot end-to-end solutions spanning multiple operating systems, cloud platforms and networking technologies.
• Support and administer Microsoft operating systems, Hyper-V, Active Directory, Entra ID, Azure and Azure Local (Azure Stack HCI).
• Install, configure, test and maintain operating systems, application software, backup solutions and system management tools.
• Support the management and optimisation of system hardware and facilitating resources.
• Diagnose and resolve physical and virtual server issues.
• Identify opportunities to improve server and operating infrastructure performance.
• Assist with operational ticket management, incident resolution and service improvements.
• Support implementation and adoption of Smiths BIS standards.
• Collaborate with infrastructure, cloud, networking and service teams to deliver effective technology solutions.
• Identify opportunities to enhance infrastructure services, processes and user experience.
• Anticipate potential issues and take preventative action where possible.
• Prioritise activities and issues effectively within a complex global environment.
• Contribute ideas and recommendations supporting continuous improvement and operational excellence.
• Work collaboratively with internal teams and external partners to resolve problems and shape future technology direction.
• Demonstrate and promote Smiths Core Values: Customer Focus, Ownership, Integrity, Safety and Respect.
• Build strong working relationships with Infrastructure Management, Service Management, Business Partnering and Infrastructure teams.
• Maintain productive relationships with strategic vendors, including AT&T and other third-party technology partners.

Benefits

• Growth opportunities and the chance to shape your career and expand your leadership capabilities.
• Collaborative team culture where innovation and fresh ideas are encouraged.
• Flexible working arrangements and a supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed