Senior Operations Enablement Specialist

St. Matthews Pharmacy • Louisville, KY

3d • Onsite

About The Position

This role plays a critical part in supporting operational scalability through workflow optimization, AI-enabled automation initiatives, systems enablement, and operational process improvement across the organization. Working closely with Operations Leadership, IT, and frontline teams, this position helps bridge operational needs with practical system-driven solutions that improve efficiency, consistency, and long-term scalability. This position is ideal for someone who enjoys solving operational problems, improving workflows, implementing technology solutions, and helping teams adapt to operational change in a fast-paced healthcare environment. The role offers the opportunity to directly influence enterprise operations, system adoption, workflow design, automation deployment, and operational training efforts across a growing organization.

Requirements

• High school diploma or equivalent
• Pharmacy Technician license in active status, or eligibility to obtain within three months of employment (required for accreditation and compliance purposes).
• 5+ years of experience in healthcare, pharmacy support, care coordination, or patient-facing roles
• Experience navigating insurance, prior authorizations, or healthcare systems
• Strong understanding of healthcare or pharmacy operational workflows and process design.
• Experience enabling system-driven workflow optimization and operational automation.
• Working knowledge of PioneerRx and STREAM platforms.
• Experience delivering operational training and supporting system adoption.
• Ability to translate operational needs into system and automation requirements.
• Strong cross-functional collaboration skills, particularly with Operations and IT.
• Excellent analytical, documentation, and communication skills.
• Strong communication and interpersonal skills, with the ability to collaborate across cross-functional teams
• Strong organizational and time management skills, with the ability to manage multiple priorities and operational initiatives simultaneously
• Ability to navigate complex healthcare systems, including insurance, prior authorizations, and pharmacy workflows
• Problem-solving mindset with the ability to identify barriers and drive resolution independently
• Ability to influence and collaborate across teams without direct authority
• Self-motivated with the ability to prioritize, plan, and structure workdays effectively
• High attention to detail with strong follow-through and accountability
• Ability to maintain strict confidentiality and adhere to HIPAA requirements
• Ability to lead change and deliver results with positive outcomes

Nice To Haves

• Experience in behavioral health or specialty pharmacy settings
• Experience supporting AI-enabled automation or bot deployment initiatives.
• Familiarity with change management and process improvement methodologies.
• Experience supporting business continuity or operational risk management activities.
• Experience working in a multi-site or high-growth operational environment.

Responsibilities

• Support evaluation and operational deployment of AI-enabled automation solutions aligned with operational priorities.
• Analyze enterprise-wide operational workflows to identify opportunities for automation, simplification, and efficiency improvement.
• Partner with Operations leadership to evaluate, support, and enable workforce management solutions, including tools or system features that improve staffing efficiency, workload balancing, labor planning, and operational productivity through data-driven insights.
• Partner with operational stakeholders to design workflows that streamline processes, improve efficiency, reduce operational friction, and create simplicity for our customers.
• Apply systems expertise and frontline feedback to define optimized future-state workflows.
• Support alignment of automation initiatives with operational practicality, scalability, and compliance expectations.
• Coordinate rollout of automation solutions across operational teams in partnership with site leadership and IT.
• Participate in testing and validation of system, automation, and workflow changes prior to deployment to support operational readiness, functionality, and data integrity.
• Assist with maintaining post-deployment monitoring processes to assess system performance, adoption, and effectiveness.
• Review results on a regular cadence (daily/weekly/monthly as appropriate) and recommend refinements as needed.
• Provide hands-on operational system and workflow support as needed, including real-time troubleshooting, issue resolution, and escalation support during go-lives, system incidents, or periods of operational disruption.
• Maintain documentation, ownership, and lifecycle oversight of deployed automation solutions.
• Work with Operations, IT, and functional teams to identify workflow pain points and process inefficiencies.
• Design standardized, system-enabled workflows and operating procedures.
• Support structured rollout of new workflows, including training, communication, and adoption support.
• Support change management efforts to ensure consistent and sustainable implementation.
• Serve as a primary operational resource for PioneerRx system enablement and user training.
• Coordinate new user access and system setup in partnership with IT.
• Assign and track completion of PioneerRx University training as needed.
• Deliver initial PioneerRx onboarding training for new hires, transitioning detailed role-specific training to supervisors.
• Support onboarding logistics including SharePoint access and required online learning modules.
• Partner with IT and Operations leadership to support ongoing enhancement and operational optimization of STREAM.
• Participate in the design, testing, and rollout of STREAM enhancements intended to improve operational workflows.
• Guide teams through adoption of new STREAM features and monitor operational impact.
• Deliver initial systems onboarding and workflow training related to PioneerRx, STREAM, and other operational platforms.
• Conduct follow-up with employees and supervisors to identify adoption gaps and training needs.
• Support ongoing training efforts as new automation, workflows, or system enhancements are introduced.
• Develop training materials, job aids, and reference documentation to support consistent system use.
• Participate in Business Continuity Planning activities in partnership with IT and Operations leadership.
• Provide operational input related to system dependencies, automation risks, and workflow contingencies.
• Support testing and updates of system-related continuity and recovery plans.
• Participate in post-incident reviews to identify workflow or system improvement opportunities.
• Support alignment of system configurations and workflows with regulatory, audit, and accreditation requirements.
• Support operational review and coordination of system and workflow enhancement initiatives.
• Maintain documentation to support operational consistency and audit readiness.
• Monitor emerging technologies and automation trends relevant to pharmacy operations and recommend enhancements.
• Support enterprise operational priorities and initiatives as directed by Operations leadership, including special projects requiring system, workflow, or automation expertise.

Benefits

• Opportunity to help shape operational strategy and scalable workflow design
• Direct involvement in automation, AI-enabled solutions, and systems optimization initiatives
• Collaborative environment partnering with Operations, IT, and frontline teams
• High-impact role supporting enterprise-wide operational improvement
• Growing organization with opportunity for professional growth and expanded responsibility
• Mission-driven healthcare organization focused on improving patient access and outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED