Senior Operations Coordinator for Manhattan

City of New York•New York City, NY

1d•Onsite

About The Position

This position is ONLY OPEN TO CURRENT FULL-TIME ANNUALLY PAID PARKS EMPLOYEES. The Senior Operations Coordinator will report directly to the Chief of Operations and will have significant autonomy in decision-making regarding policies and programs. The role involves providing administrative and scheduling support, managing complex projects, and overseeing data collection and analysis. The coordinator will also be involved in capital improvements, communications, business practice improvements, and technical support for borough managers. Additionally, the role requires providing customer service, managing records, coordinating emergency preparedness, and acting as a central point of contact for Manhattan operations.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Nice To Haves

Ability to work in a fast-paced environment with the ability to manage multiple priorities simultaneously.
Ability to process a continual and at times heavy flow of information passing through the Borough office.

Responsibilities

Provide administrative and scheduling support to Chiefs, and Borough Commissioner when needed.
Manage complex initiatives and projects, liaising with other divisions, agencies, elected officials, community boards and community-based organizations, service providers and contractors to identify and implement comprehensive solutions to operational challenges.
Supervise data collection and analysis in the Borough, ensuring compliance with agency and citywide guidelines and regulations, and authoring reports for all levels of city government.
Identify emerging issues through data analysis or anecdotally and advise the Chief of Operations.
Identify properties for capital improvements, coordinate infrastructure and facility upgrades, equipment installations and procurement process for special projects.
Responsible for division communications, including correspondence, memos, project scopes and summaries, status updates and disseminating information to borough personnel.
Proactively improve business practices by identifying new technologies or processes.
Provide technical and administrative support to borough managers and supervisors, including the administration of Asset Management Parks System, Bi-weekly Time Schedule and other databases and systems.
Coordinate with ITT regularly on permissions, orders, repairs, and rollouts of new technologies and Infrastructure.
Provide outstanding customer service to public in person, via email and on the phone, and coordinate resolutions to issues requiring immediate attention with borough managers and supervisors.
Oversee records management for borough, liaising with legal division on law claims and other matters.
Coordinate emergency preparedness documents and procedures for Borough.
Act as a central point of contact for Manhattan operations, both internally and externally, with the ability to process a continual and at times heavy flow of information passing through the Borough office.