Senior Operations Business Analyst – Capital Fire Protection

Home Depot•Atlanta, GA

About The Position

The Senior Operations Business Analyst – Capital Fire Protection drives operational performance, financial analysis, vendor accountability, and strategic initiatives across The Home Depot’s Fire Pump and Sprinkler systems capital programs. The role partners with field teams, vendors, finance, and leadership to identify trends, improve service delivery, optimize spending, and support data-driven decisions. It analyzes capital project performance, monitors vendor KPIs and SLAs, identifies cost-saving and process-improvement opportunities, develops executive dashboards and reporting, maintains program data integrity, and leads cross-functional initiatives to improve customer experience and asset reliability. The analyst turns operational data into actionable business insights and recommendations while managing multiple priorities, influencing stakeholders, solving complex business problems, and delivering measurable improvements in operational efficiency, service levels, and financial performance. The role leads project teams of analysts and other associates; gathers and synthesizes data; develops solutions and project or strategy plans; and produces documents and presentations for teams, executive leaders, and sponsors. It also supports the development of personal, team, and internal-customer knowledge. The role has no permanent direct reports but requires work-group leadership, including assigning and reviewing work, training, and contributing to performance appraisals. The position typically reports to a Store Operations Process Manager or Store Operations Business Manager (or senior managers). Overnight travel is typically less than 10% of the time. Work is primarily seated in a comfortable indoor area, with frequent opportunity to move about and rare need to move or lift light articles. Unpleasant working conditions are infrequent and not objectionable.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum education: completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum 3 years of work experience.
Strong quantitative skills, including statistics and data analysis.
Problem-solving skills.
Strong operations, retail, and/or field knowledge.
Experience leading high-performing teams.
Consulting management and/or project management experience.

Nice To Haves

Bachelor’s degree in Business, Finance, Operations, Analytics, Engineering, or a related field.
5 or more years of experience in business analysis, operations, fire protection systems, project management, asset management, or related analytical roles.
Advanced proficiency in one or more of Excel, Power BI, SQL, Tableau, ServiceChannel, or similar analytics and reporting tools.
Experience managing vendor performance, service programs, maintenance operations, or capital projects.

Responsibilities

Lead project teams of analysts and other associates.
Gather and synthesize data, develop solutions, plan projects and strategies, and utilize data.
Analyze capital project performance and operational trends across Fire Pump and Sprinkler systems capital programs.
Monitor vendor KPIs and service-level agreements and support vendor accountability.
Identify cost-saving opportunities and process improvements; optimize spending and service delivery.
Develop executive dashboards, reporting, documents, and presentations for teams, leadership, and sponsors.
Manage program data integrity and translate operational data into actionable recommendations.
Lead cross-functional initiatives to enhance customer experience and asset reliability.
Assign and review work, train work-group members, and contribute to performance appraisals.
Build personal, team, and internal-customer skills and knowledge.