Senior Operations Business Analyst – Capital Fire Protection

The Home Depot•Atlanta, GA

About The Position

The Senior Operations Business Analyst – Capital Fire Protection drives operational performance, financial analysis, vendor accountability, and strategic initiatives across The Home Depot’s Fire Pump and Sprinkler systems capital programs. The role partners with field teams, vendors, finance, and leadership to identify trends, improve service delivery, optimize spending, and support data-driven decisions. The analyst evaluates capital project performance, monitors vendor KPIs and SLAs, identifies cost-saving and process-improvement opportunities, develops executive dashboards and reports, maintains program data integrity, and leads cross-functional initiatives to improve customer experience and asset reliability. The role uses analytical, communication, and project management skills to turn operational data into actionable insights and recommendations, influence stakeholders, manage priorities, solve complex business problems, and deliver measurable operational, service-level, and financial improvements. The position leads project teams of analysts and other associates, including assigning and reviewing work, training, and contributing to performance appraisals. It does not have permanent direct reports and does not include hiring, firing, or disciplinary authority. It typically reports to a Store Operations Process Manager, Store Operations Business Manager, or a senior manager. Overnight travel is typically less than 10% of the time. The work is primarily in a comfortable indoor area, with most time spent sitting and frequent opportunities to move about; rarely, light lifting or moving may be needed.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum 3 years of work experience.
Knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent in a field related to the job.
Strong quantitative skills, including statistics and data analysis.
Problem-solving skills.
Strong operations, retail, and/or field knowledge.
Experience leading high-performing teams.
Consulting management and/or project management experience.

Nice To Haves

Bachelor's degree in Business, Finance, Operations, Analytics, Engineering, or a related field.
5 or more years of experience in business analysis, operations, Fire Protection Systems, project management, asset management, or related analytical roles.
Advanced proficiency in one or more of Excel, Power BI, SQL, Tableau, ServiceChannel, or similar analytics and reporting tools.
Experience managing vendor performance, service programs, maintenance operations, or capital projects.

Responsibilities

Lead project teams of analysts and other associates.
Gather and synthesize data, develop solutions, plan projects and strategies, and use data to support decisions.
Create documents for teams and leadership to review and use.
Present findings to teams, executive leaders, and sponsors.
Build skills and knowledge through self-development and by developing team and internal-customer knowledge.
Analyze capital project performance and monitor vendor KPIs and SLAs.
Identify trends, cost-saving opportunities, and process improvements.
Develop executive dashboards and reporting, and maintain program data integrity.
Lead cross-functional initiatives that improve customer experience and asset reliability.
Assign and review work, train work-group members, and contribute to performance appraisals.