Senior Operations Assistant – Infra LAC Front Office

World Bank Group•Washington, DC

1d•Onsite

About The Position

The Senior Operations Assistant will support the Senior Investment Officer managing front office functions for IFC’s Latin America Infrastructure Department. Based in Washington, DC, the role supports the department’s work program, coordinates with the CELVP front office and HQ-based Knowledge Bank and IBRD teams, and helps update infrastructure subsector strategies with department managers. The position also supports the LAC Infrastructure Regional Industry Director and management team in delivering the program, managing the portfolio, and conducting strategic engagements. It represents the department in meetings with clients, senior management, World Bank Group colleagues, and government counterparts in Washington, DC. The role provides administrative, logistical, and project-processing support, including coordinating meetings and travel, assisting with transaction processing and IFC Board papers, managing calendars and office requests, maintaining records and repositories, and handling confidential materials in accordance with World Bank Group policies. The position reports to the Senior Investment Officer managing the department’s front office functions.

Requirements

High school diploma and 7 years of experience, or an equivalent combination of education and experience; a bachelor’s degree may be considered in combination with experience.
Previous experience across a broad range of secretarial, administrative, logistics, and finance duties.
Strong administrative and organizational skills; self-motivated and reliable.
Strong computer skills and knowledge of relevant software and IFC systems, including Word, Excel, PowerPoint, iDesk, iPortal, Webex, Admin Portal, and SAP.
Familiarity with IFC policies and procedures.
Effective time-management and organizational skills.
Ability to produce high-quality work under pressure.
Ability to work independently with minimal supervision, with attention to detail and strong organizational focus.
Strong interpersonal skills and ability to work with people at all levels.
Strong written and oral communication skills, including drafting correspondence, proofreading and editing materials, and interacting with stakeholders at all levels.
Ability to work sensitively in multicultural environments and build effective relationships with local and international staff.
High level of discretion and confidentiality.
Fluency in English.
Applicants preferred to be authorized to work in the duty station for any employer.

Nice To Haves

Spanish language skills.
Experience working in fragile, conflict-affected, and violent contexts.
Ability to use digital and AI-enabled tools responsibly to improve productivity, learning, and decision-making.

Responsibilities

Provide office support to the LAC Infrastructure team and management in support of the unit’s work program.
Coordinate with the CELVP front office to organize meetings and travel programs involving CELVP, the LAC Infrastructure Regional Industry Director, and the management team.
Support preparation and formatting of client briefs for CELVP.
Support project teams with transaction processing and drafting and submitting IFC Board papers, including coordinating HQ meetings for full Board projects.
Manage the front office team’s travel, calendar, and day-to-day requests, and provide backup support to the LAC Infrastructure Management team when needed.
Arrange travel and logistics for team and management events, working with Amex and liaising with country offices and external parties as necessary.
Handle administrative requests, including office supplies, staff directory changes, email distribution lists, visitor passes, videoconferences, and Webex or Teams meetings.
Guide staff, managers, and consultants on general IFC/WBG procedures and facilitate connections among colleagues in country offices, HQ, and other Bank counterparts.
Update and maintain iPortal, Phoenix, SharePoint, and OneDrive repositories for tracking, e-filing, and archiving, applying appropriate record-retention policies.
Handle critical files and confidential material discreetly and in accordance with the WBG Access to Information policy.
Provide backup support to other ACS staff during absences and peak periods.
Represent the department in meetings with clients, senior management, WBG colleagues, and government counterparts in Washington, DC.