Senior Operations Analyst

BlueCross BlueShield of South Carolina•Columbia, SC

3d•Onsite

About The Position

Analyzes current and proposed policies, procedures, systems, forms, and reports for the department. Analyzes existing processes and procedures to recommend operational improvement through standardization, simplification, discontinuance or other methods. May recommend installations of new systems and procedures and with implementation, instructs personnel regarding them. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. This role is located at 4101 Percival Road, Columbia, SC 29229. Sponsorship : This position is not eligible for sponsorship now or in the future. Following the first 90 days of employment, you may be eligible for remote work flexibility.

Requirements

Bachelor's degree.
4-years job related work experience OR Associate's and 2-years job related work experience.
4-years of data analysis or related operations experience.
Knowledge of Microsoft Office.
Strong communication, analytical, project management and organizational skills.
Ability to fully understand acceptable internal standards and methodologies.
Advanced analysis skills.
Ability to identify complex problems and recommend solutions.
Ability to provide guidance and lead in developing and implementing process improvement for the department and division.

Nice To Haves

Bachelor's degree-in Business, Healthcare, or other job-related fields.
4 years of healthcare or insurance data analysis experience.
Proficiency in Microsoft Excel.

Responsibilities

Analyzes data that has a vital impact on the success of the operation, program or project and that is used for developing operating strategies.
Develops, maintains and reviews processes, procedures, policies and forms for the department.
Identifies patterns and trends in data for business decisions by department or division leadership.
Prepares materials which help explain findings such as reports, charts, visual aids, etc.
Monitors departmental methods to ensure compliance with internal measures and contract/business requirements.
Reviews items directed to management.
Advises and keeps management apprised of any potential issues or items that need to be addressed.
Recommends a response or solution to any issues identified or outstanding.
Assists management with complex reviews such as analysis of expenditures that would help determine if process improvements, projects, or implementations are within projections.
Provides periodic/consistent information to management impacted by assigned projects.
Manage/relay project status, purpose, scope and timing.
Serve as liaison between the division or department and other areas on management reports, including reports concerning workload statistics.
Attends and participates in teleconferences and meetings with customers.
May also serve as liaison between the area and the contractor regarding any discrepancies found in reports.
Functions as a project leader on work teams.
Assists service areas with resolving compliance issues or questions.
Identify opportunities for improvement and areas/issues that can be addressed with educational initiatives.
Trains staff on new initiatives.
Identify and research discrepancies and questions related to data input based on reports.
Monitors reports to assess the impact of performance on key measures.