Senior Operations Account Manager

DP World•Union City, GA

4d•Remote

About The Position

The Senior Operations Account Manager serves as the front-line representative for syncreon in daily customer account matters and as a key connection between operations and customers. The role drives account performance, manages customer relationships, contributes to profitability, and works cross-functionally with operations, engineering, leadership, and other customer-facing teams. It includes supporting pricing and commercial discussions, proposals, cost estimates, and business reviews, as well as identifying opportunities for growth and ensuring new pricing and scope changes are implemented.

Requirements

Technical or commercial credentials from a university or college, or equivalent work-related experience.
Demonstrated account management experience, including use of pricing templates, cost databases, and supporting tools.
Excellent knowledge of logistics, manufacturing, and/or repair services, especially in the technology sector.
Good understanding of production and logistics processes and their costs.
Effective interpersonal skills and oral and written communication proficiency.
Ability to understand client viewpoints and requirements and champion them within syncreon's internal organization.
Ability to interpret data and derive sound conclusions from analysis.
Ability to create structure and organization in a fast-moving environment.
Proficiency in Microsoft Office, especially Excel and PowerPoint.
Understanding of business ethics and culture.

Responsibilities

Serve as the front-line point of contact representing syncreon in daily customer account management matters.
Build trusted relationships with customer representatives in operations, engineering, quality, procurement, and other areas.
Support the Account Director in preparing pricing, cost estimates, proposals, and other commercial documents for quotation responses.
Understand pricing details and defend pricing to internal syncreon staff and customers.
Regularly analyze pricing, costs, and profitability through pricing files for customer sites globally.
Analyze pricing data and spreadsheets, including part-number-level comparisons to ensure consistency.
Communicate changes to appropriate teams and ensure timely implementation of new pricing and scope.
Forecast and track key account metrics, and communicate progress on monthly, quarterly, and yearly initiatives to internal and external stakeholders.
Understand market needs and work with the Account Director to explore opportunities beyond the current service portfolio.
Identify topics or activities that are not adequately covered by existing contracts and agreements.
Raise Change Request Forms (CRFs), seek approval, and maintain current records of CRF history.
Support preparation of weekly and monthly business review presentations and present commercial topics during reviews.
Monitor contractual KPIs and report on them regularly.
Support preparation of customer MBRs, QBRs, and SBRs as required.
Perform other duties as assigned.