Senior Account Manager
About The Position
The Senior Account Manager will join our team to lead one of our longest-standing retail clients. In this high‑visibility role, you’ll be the primary point of contact for the client, partner agencies, and internal Merkle teams—playing a central part in driving partnership success. You’ll maintain strong client relationships by delivering exceptional service, creating value, and bringing a polished, solutions‑oriented approach to every interaction. As the Senior Account Manager, you’ll lead the day‑to‑day execution of our clients’ marketing strategies. This role is highly collaborative, requiring close partnership with key client stakeholders as well as cross‑functional Merkle teams. You’ll serve as the connective tissue between groups to ensure seamless execution, clear communication, and alignment with business goals. Your leadership in managing timelines, deliverables, and support activities will directly impact both client success and Merkle’s continued growth. This is a hybrid opportunity and reports to the Senior Account Director.
Requirements
- Bachelor's Degree required
- 5+ years related agency experience, specifically within digital marketing or marketing operations
- Demonstrated success managing client relationships and leading cross-functional teams
- Proven ability to manage multiple projects simultaneously with exceptional attention to detail
- Excellent communication, organization, and meeting management skills
- Experience supporting large, complex retail or enterprise clients
Responsibilities
- Lead the day-to-day client and internal delivery team interactions
- Build and maintain strong, trusted relationships with client stakeholders and cross-functional Merkle teams
- Ensure all campaign schedules, scopes, and processes are clearly defined, communicated, and followed
- Lead internal and external client meetings
- Manage the accuracy, timeliness, and quality of all client deliverables
- Provide leadership, clarity, and guidance to cross-functional delivery teams
- Maintain an understanding of the broader account strategy to inform execution and team alignment
- Clear understanding of client goals to disseminate information to the appropriate parties for execution
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
