22769 - Senior Operational Support Manager, Offender Personality Disorder Pathway, Community Public Protection Team

Ministry of Justice UK • Town of Wales, NY

21d • £51,203 - £56,111 • Hybrid

About The Position

This role sits within the Offender Personality Disorder Pathway (OPDP) function and supports the Head of Operational Function by providing strategic support across a variety of roles. The post holder will support the Head of LDU Cluster, providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). They will represent the Head of LDU Cluster with external agencies, stakeholders, and staff, adhering to policies regarding sensitive and confidential information. The role may require participation in an out-of-hours on-call rota. The Ministry of Justice (MoJ) offers Hybrid Working arrangements, blending work from a base location, other MoJ sites, and home, with the understanding that the role can only be worked in the UK. Standard full-time working hours are 37 per week, excluding unpaid breaks. HMPPS welcomes part-time, flexible, and job-sharing working patterns where they meet business needs.

Requirements

• Significant experience at middle manager level, including the management of staff
• Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements
• Experience of budgetary control incl. procurement
• Experience of managing relationships incl. working with key local agencies and stakeholders
• Evidence of preparing high level written reports to a good standard
• A qualification in one of the following areas: Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice, OR a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007 (e.g., Diploma in Probation Studies, Diploma in Social Work (with Probation Option), CQSW (with Probation Option)).
• Knowledge of the wider criminal justice system

Nice To Haves

• Welsh Language skills are desirable.

Responsibilities

• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff
• Responsible for developing and deploying the Cluster Training Needs Analysis
• Ensure effective cluster employee recruitment and induction
• Act as cluster lead for performance & quality
• Act as cluster lead for audits and inspections
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster
• Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
• Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
• In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e.g. authorising the recall of offenders to prison
• Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
• Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
• Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for estates, buildings and maintenance activities within the cluster
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
• Work within the aims and values of NPS and HMPPS

Benefits

• Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays.
• Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).
• Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
• Support: A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree