Community Support Team Lead
About The Position
Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management services to adults with serious and persistent mental health challenges. This role focuses on empowering clients to enhance their ability to function and achieve their goals within the community. The position involves delivering therapeutic and clinical services, including assessments, individual and family therapy, and developing person-centered plans. It also includes case management and advocacy to help clients access resources and benefits, and community-based support delivered in off-site settings. Accurate and compliant documentation is essential. The role is compensated on a salaried basis and offers consistent referral volume, administrative support, flexible scheduling, and supportive leadership. Carolina Outreach has been assisting children, families, and adults in North Carolina with their behavioral health needs since 2003, providing a comprehensive and integrative array of services with an equitable and inclusive approach, focusing on client strengths to support their quality of life.
Requirements
- A master’s degree from an accredited university in Counseling or a related field.
- Valid licensure to provide mental/behavioral healthcare in the state of North Carolina; Licenses include LCSW, LCSWA, LCMHC, LCMHCA, LMFT or Licensed Psychologist.
- A minimum of two years of experience working with individuals with mental and/or behavioral health issues that include writing person-centered plans, conducting effective group therapy and providing mental health diagnoses.
- General working knowledge of the human services delivery system in North Carolina.
- Valid driver’s license, auto insurance and reliable transportation.
- Must be authorized to work in the United States.
Nice To Haves
- Employee supervisory experience preferred.
- Experience with Electronic Medical Records (EMR) preferred.
Responsibilities
- Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
- Provide individual and family therapy using evidence-based practices to support the mental health and well-being of clients.
- Develop and implement person-centered plans to guide service delivery.
- Monitor and manage symptoms through psycho-education and therapeutic interventions.
- Facilitate client referrals to higher levels of care, such as ACT services, when appropriate.
- Assist clients in accessing and coordinating benefits, resources, and services in the community.
- Act as a liaison between clients, families, and community resources to ensure service continuity and effectiveness.
- Educate clients and families on available community resources, benefits, and service options.
- Provide ongoing support for rehabilitative and independent living skills development.
- Deliver services in off-site, community-based settings to foster client engagement and success.
- Respond to client crises promptly and effectively, providing support and guidance as needed.
- Maintain accurate, timely, and compliant documentation, including service notes, treatment plans, and progress reports.
- Monitor and evaluate the quality of services provided to ensure compliance with agency standards and client needs.
- Provide individual, family, and/or group therapy sessions.
- Maintain accurate and timely clinical documentation.
- Collaborate with care teams as needed.
- Maintain compliance with all clinical and regulatory standards.
- Participate in supervision (if applicable based on licensure level).
Benefits
- Consumer-driven health plan coverage provided by Anthem
- Wellness: Sydney app (Anthem) with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
- Health Savings Account (HSA) or Flex Spending Account (FSA)
- Two dental plan options available through Delta Dental
- Affordable vision plan available through EyeMed
- Optional Dependent Care Flexible Spending Account
- Generous paid time off
- 401k or Roth IRA Retirement Programs administered by Empower
- Financial planning and education services
- Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
- Educational Assistance
- Licensure Residency Program for Full-time Clinical Staff
- Advancement and Career Development Opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
