Community Support Team Lead (4679)

ncgCARE•Wilmington, NC

About The Position

Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management to adults with serious and persistent mental health challenges. The role supports clients in building their ability to function in the community and achieve their goals through person-centered, strengths-focused services. The position provides clinical assessments, reassessments, individual and family therapy, psychoeducation, symptom management, and person-centered planning. It also includes helping clients connect with benefits, community resources, and services; coordinating with families and community providers; and supporting rehabilitative and independent-living skills. Services are delivered in off-site community settings, and the role responds to client crises as needed. The Team Lead maintains accurate and timely clinical documentation, evaluates service quality, and ensures compliance with agency, clinical, and regulatory standards. The role collaborates with care teams and participates in supervision when applicable based on licensure level. The position is salaried, with compensation of $57,806.91–$67,134; placement depends on licensure, education, and experience.

Requirements

Master’s degree from an accredited university in Counseling or a related field.
Valid North Carolina license to provide mental or behavioral healthcare; accepted licenses include LCSW, LCSWA, LCMHC, LCMHCA, LMFT, or Licensed Psychologist.
At least two years of experience working with individuals with mental and/or behavioral health issues.
Experience writing person-centered plans, conducting effective group therapy, and providing mental health diagnoses.
General working knowledge of North Carolina’s human services delivery system.
Valid driver’s license, auto insurance, and reliable transportation.

Nice To Haves

Employee supervisory experience.
Experience with Electronic Medical Records (EMR).

Responsibilities

Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
Provide individual, family, and/or group therapy using evidence-based practices.
Develop and implement person-centered plans and provide psychoeducation and therapeutic interventions to manage symptoms.
Refer clients to higher levels of care, such as ACT services, when appropriate.
Help clients access and coordinate benefits, community resources, and services.
Coordinate with clients, families, and community resources to support continuity and effectiveness of services.
Educate clients and families about community resources, benefits, and service options.
Support rehabilitative and independent-living skills development.
Deliver services in off-site, community-based settings.
Respond promptly and effectively to client crises.
Maintain accurate, timely, and compliant service notes, treatment plans, progress reports, and other clinical documentation.
Monitor and evaluate service quality to ensure compliance with agency standards and client needs.
Collaborate with care teams as needed.
Maintain compliance with clinical and regulatory standards.
Participate in supervision when applicable based on licensure level.

Benefits

Medical plan coverage through Anthem, including access to care support through the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flexible Spending Account (FSA).
Two dental plan options through Delta Dental.
Vision plan through EyeMed.
Optional Dependent Care Flexible Spending Account for childcare expenses.
Generous paid time off.
401(k) or Roth IRA retirement programs administered by Empower.
Financial planning and education services at no cost.
Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage.
Educational Assistance, with eligibility determined by position, hire date, and years of service.
Licensure Residency Program for full-time clinical staff.
Advancement and career development opportunities.
Flexible scheduling options.
Administrative and scheduling support.
Streamlined onboarding and credentialing support.