Senior Operational Product Manager

Pie Insurance

11d • $115,000 - $145,000 • Remote

About The Position

Pie Insurance is seeking a Senior Operational Product Manager, an individual contributor who leads cross-functional operational improvement initiatives across multiple business domains. The role bridges operational execution and strategic enterprise thinking, using proven methodologies to identify opportunities, deliver measurable business value, and build sustainable operational advantages through process improvement and systems designed to compound value over time.

Pie organizes improvement work through an Ephemeral Team model, where cross-functional teams form around opportunities and deliverables. Solutions may include process changes, operational system design, workforce and vendor design, and AI-assisted or low-code operational tooling—not only custom software. This role applies the Operational Excellence Model across domains and helps teams redesign work as automation and agentic tools mature.

The Senior Operational Product Manager leads multi-domain programs, architects cross-domain processes, applies and coaches operational excellence methodologies, makes strategic decisions, manages risk, and influences senior stakeholders. The role also identifies workflows for AI assistance, builds and iterates operational AI tools and agent workflows, redesigns processes to balance automation with human judgment, and supports adoption of operator-as-orchestrator models.

Requirements

• At least 8 years of experience in operational excellence, process improvement, program management, or similar roles, with increasing responsibility and results across multiple business domains.
• At least 3 years of program leadership experience managing complex, multi-stakeholder initiatives and influencing department-level stakeholders across competing priorities.
• Six Sigma Black Belt certification from an accredited provider with multiple project completions across different business contexts; or Lean Master certification with demonstrated multi-domain application; or PMP with multiple process project completions.
• Track record leading large-scale operational transformation programs across multiple domains, with documented before-and-after metrics and results sustained over 18 months or longer.
• Strong analytical and problem-solving skills, including experience analyzing complex operational performance data across business areas and translating insights into multi-domain strategies and roadmaps.
• Advanced communication and influence skills, including experience presenting to and influencing department heads, executive stakeholders, and senior leadership, and facilitating high-stakes consensus-building conversations.
• Cross-functional collaboration expertise, including the ability to build strategic relationships, navigate organizational dynamics, and coordinate stakeholders across operational domains.
• Experience in a technology or product organization, with knowledge of product development lifecycles, agile methodologies, and their intersection with operational excellence.
• Advanced knowledge of operational excellence frameworks, structured problem-solving, and business process optimization, with the ability to adapt methods across organizational cultures and business environments.
• Experience with enterprise operational tools and systems, including performance measurement platforms, process mapping software, data analytics tools, program management platforms, and operational dashboard development.
• Change management and organizational development expertise, including leading transformational initiatives with measurable adoption and sustainment results.
• Experience collaborating with VP-level or more senior leaders on strategic operational decisions, enterprise strategy, and resource allocation across business areas.
• Demonstrated experience applying AI to change operational work, with specific examples of workflow redesign or automation adoption beyond generic chat-tool use.
• Ability to reason about AI limitations, coach stakeholders on practical use and guardrails, and partner on process-plus-tooling deliverables.

Nice To Haves

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field.
• Master’s degree in Business Administration, Engineering, or a related field.
• One or more advanced methodology certifications, such as Six Sigma Master Black Belt, Advanced Lean, advanced PMI credentials (PgMP, PMI-ACP, PMI-RMP), Certified ScrumMaster (CSM), or Prosci Change Management.
• Exposure to agentic automation or low-code operational tooling.

Responsibilities

• Lead operational excellence programs across two or more business domains, applying Pie’s Operational Excellence Model to identify improvement opportunities aligned with business objectives.
• Coordinate cross-functional teams and build improvement portfolios that maximize value across assigned domains.
• Execute major operational transformation programs and achieve measurable, sustained efficiency improvements with documented cross-organizational metrics.
• Manage complex operational challenges from discovery through delivery, breaking ambiguous problems into comprehensive initiatives spanning multiple domains.
• Coordinate stakeholders and dependencies across concurrent initiatives, using sound judgment in resource allocation and timeline management.
• Architect integrated, replicable solutions that create synergies across connected domains.
• Apply operational excellence, Lean, Six Sigma, and structured problem-solving methodologies, and coach stakeholders and team members in their use.
• Make strategic decisions across domain priorities and resource constraints, use risk frameworks, and develop contingency strategies.
• Implement operational frameworks that create sustained and compounding organizational benefits.
• Develop communication strategies, lead high-stakes conversations, build consensus across competing priorities, and translate operational concepts across functional and technical boundaries.
• Build trusted advisor relationships with department heads and VP-level stakeholders on cross-domain operational challenges and strategic decisions.
• Identify high-volume workflows where AI tools or agents can reduce manual work, improve consistency, or accelerate cycle time.
• Build and iterate operational AI tools, agent workflows, and agent skills, including instructions, guardrails, and exception paths.
• Redesign processes with AI in the loop, defining where human judgment and exception handling remain, where automation is appropriate, and how quality, adoption, and sustainment are measured.
• Use AI tools, agents, and skills in operational work and coach stakeholders on building, testing, monitoring, and responsibly retiring automations.
• Support operator-as-orchestrator models in which agents handle repetitive transactional work and people focus on exceptions, quality, and continuous improvement.
• Lead cross-functional initiatives across departments, maintaining governance and developing operational change strategies that support adoption across business units.

Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous paid time off
• 401(k) match
• Parental and caregiver leave
• Discretionary bonuses may be granted to eligible team members based on company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior