Senior Manager, Operational Excellence

Conduent

6d

About The Position

Leads enterprise operational improvement from problem definition through sustained execution. Provides objective assessment, root-cause analysis, governance, operating-model design, cross-functional alignment, implementation support, and effectiveness measurement to ensure complex initiatives deliver measurable operational value.

The role leads cross-functional improvement initiatives from problem definition through implementation, governance, and measurement. It assesses operational risks and root causes across quality, workforce, compliance, customer experience, and performance; builds scalable operating models and governance mechanisms; and translates findings into actions, ownership, adoption measures, and outcome tracking to support sustainable handoff to business-as-usual operations.

The Senior Manager partners with senior leaders to test assumptions, develop business cases, synthesize complex information, and turn ambiguity into executable plans. The role also evaluates readiness, adoption, return on investment, and operational impact of transformation initiatives while developing operational excellence analytical and problem-solving capabilities. It provides independent support and feedback to clients on business challenges as part of a consultancy proposition.

Requirements

• Graduate Diploma, bachelor's degree, postgraduate diploma, or professional degree in any field.
• Proven experience as a Manager, Operational Excellence, or in a similar role.
• Excellent analytical and problem-solving skills.
• Ability to manage and lead cross-functional teams.
• Strong project management skills.
• Excellent verbal and written communication skills.

Nice To Haves

• Relevant certifications, such as Lean Six Sigma or project management certification, are a plus.
• Lean Six Sigma Black Belt certification is preferred.

Responsibilities

• Lead cross-functional operational improvement initiatives from problem definition through implementation, governance, and effectiveness measurement.
• Identify root causes, control gaps, failure points, adoption barriers, and material business risks across quality, workforce, compliance, customer experience, and performance.
• Design scalable playbooks, workflows, RACIs, standards, decision rights, performance routines, and escalation paths.
• Translate findings into actions, owners, checkpoints, adoption measures, and outcome tracking, and support sustainable business-as-usual handoff.
• Partner with senior leaders to pressure-test assumptions, develop business cases, synthesize complex information, and convert ambiguity into executable plans.
• Evaluate readiness, adoption, return on investment, and operating impact of transformation initiatives.
• Develop operational excellence analytical and problem-solving capability.
• Provide independent support and feedback to clients on business challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior