Senior Onboarding Specialist (Slack)

Salesforce•Indianapolis, IN

2d•$99,400 - $150,300•Remote

About The Position

Salesforce is seeking a Senior Onboarding Specialist to serve as the first technical partner for new Slack Premier and Signature customers. This role focuses on building a strong product foundation, achieving early wins, and setting customers up for long-term success on Slack and the broader Salesforce platforms. The specialist will act as a trusted advisor during the onboarding phase, guiding customers through pre-implementation readiness and collaborating with internal teams to ensure a smooth process. The work directly influences customer experience and reinforces Salesforce's reputation as an industry leader.

Requirements

6+ years of experience helping customers get real business value from technology.
A strong track record of leading complex, high-stakes customer engagements; you can hold a room whether it’s a small admin team or a C-suite audience.
Demonstrated ability to manage executive relationships and influence stakeholders at all levels independently.
Experience mentoring or coaching teammates and contributing to team-level knowledge sharing.
A consultative mindset; you ask the right questions, uncover business objectives, and tailor your approach accordingly.
Strong relationship-building skills. You’re personable, energetic, and make customers feel genuinely welcomed.
The ability to work independently, navigate ambiguity, and make sound judgment calls under pressure.
Technical fluency with software solutions and the ability to pick up new tools quickly.
Solid understanding of object-oriented languages (Java, JavaScript, Node.js, Python, or SQL).
Experience with Slack or Salesforce products.

Nice To Haves

Slack or Salesforce Admin/Consultant certifications (strongly preferred).
Prior experience in a hands-on technical customer role such as Onboarding Specialist, Technical Support
Experience building conversational AI solutions, especially in regulated industries.
Familiarity with project management principles and software implementation best practices.
Experience contributing to team process improvements, playbooks, or internal enablement programs.

Responsibilities

Be a Slack subject matter expert, with a focus on fast time to value for new customers.
Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.
Lead virtual 1:1 and group sessions to educate customers on key features such as Slackbot, Slack Connect, Workflows, Salesforce connectors, and more.
Use consultative skills to uncover business objectives and build customized Success Paths that map the steps to meet each customer’s goals.
Handle complex, escalated situations with professionalism, balancing speed, thoroughness, and clear communication.
Mentor and support peer Onboarding Specialists, sharing knowledge and best practices.
Contribute to the development of onboarding methodology, playbooks, and internal tooling.
Build and maintain strong relationships with internal stakeholders across Sales, Product, and Engineering.
Actively contribute to the Customer Success knowledge base, case studies, and thought leadership.
Turn satisfied customers into enthusiastic, long-term Slack advocates.