Senior Onboarding Consultant
About The Position
Coursera and Udemy have merged, creating a leading global platform for skills development in the AI era. This union enhances our capacity for AI-driven innovation and influences how the world acquires and develops skills during a significant period of transformation. Udemy is an AI-powered skills acceleration platform that is revolutionizing how companies and individuals worldwide gain the capabilities necessary to succeed in a rapidly changing work environment. By integrating on-demand, multilingual content with real-time advancements, Udemy offers customized experiences that enable organizations to expand their workforce development and assist individuals in acquiring the technical, business, and soft skills most pertinent to their careers. Currently, numerous companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, utilize Udemy Business for their enterprise solutions to cultivate adaptable, future-ready teams. Udemy, with its headquarters in San Francisco, operates hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently joined forces with Coursera to establish one of the most comprehensive skills development platforms globally. Coursera + Udemy provides flexibility in how you work, whether from home, an office, or a collaborative space. We are a globally distributed team that convenes intentionally for collaboration, complex problem-solving, and key milestones, creating opportunities for teams to connect. If you are prepared to make a worldwide impact, help scale unique products across Coursera + Udemy, and advance your career, we encourage you to apply.
Requirements
- Significant experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment, with a track record of leading high-stakes engagements with strategic or enterprise-level customers, including experience managing large, complex ARR accounts
- Demonstrated ability to manage multiple concurrent senior-level customer engagements with minimal oversight, navigating ambiguity and competing priorities effectively
- Strong communication and facilitation skills, with experience engaging and influencing stakeholders at all levels of an organization
- A technically curious mindset, with a willingness to develop fluency in platform tools and help customers navigate concepts such as single sign-on (SSO) and analytics
- A proven ability to connect onboarding outcomes to broader business goals, including retention, expansion, and renewal
- Experience contributing to the development of onboarding methodologies, playbooks, or team-wide processes
- A collaborative approach to cross-functional work, with the ability to influence without authority across Sales, Customer Success, and Product teams
- A genuine passion for learning and development, and for helping organizations build a culture of continuous growth
Responsibilities
- Lead end-to-end onboarding engagements for Udemy's most strategic newly signed customers, serving as a trusted advisor and primary point of contact throughout the 8-12 week journey
- Develop and tailor onboarding plans that connect customer learning goals to measurable business outcomes, ensuring a strong foundation for long-term success
- Deliver strategic consultations alongside hands-on training and product walkthroughs for administrators and end users, including guidance on platform configuration, analytics, and integrations such as SSO
- Manage complex, multi-stakeholder onboarding engagements, proactively navigating competing priorities, cross-functional dependencies, and organizational change
- Ensure a seamless, well-documented transition to the assigned Customer Success Manager, equipping them with the insights needed to drive ongoing retention and growth
- Contribute to the evolution of Udemy's onboarding methodology, including the development of scalable playbooks, frameworks, and best practices
- Mentor and support more junior Onboarding Consultants, sharing expertise and helping elevate the overall quality and consistency of the team's work
- Capture and synthesize voice-of-customer insights to inform product development, service improvements, and broader go-to-market strategy
Benefits
- Full access to Udemy courses
- Monthly UDay to invest in yourself
- Budget for professional development
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
