Office Services Specialist

Ricoh Americas Holdings•Monroe, NC

1d•Onsite

About The Position

Provides operations support at a customer site, including high-volume copying and production work, binding and finishing, shipping and receiving, mail handling, and copier maintenance or basic troubleshooting. The role may also include scanning and imaging, filing, temporary reception coverage, meeting-room setup, light building maintenance, and other site-support duties. The position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on the site’s personnel configuration. The specialist responds to customer requests, coordinates service calls, answers questions about job status and feasibility, maintains service and meter logs, records inventory and management-report data, and keeps copier areas neat and stocked. The role may involve travel between customer buildings, periodic overtime on nights and weekends, and off-hour emergency response. It requires customer contact, handling tight deadlines, and physical activity that can include lifting items up to 50 pounds and moving wheeled machines weighing up to 400 pounds for repairs.

Requirements

High school diploma or GED.
1–2 years of related work experience.
Basic computer skills, including proficiency with the MS Office Suite.
Excellent customer relations and verbal communication skills.
Ability to work independently and flexibly to complete projects.
Ability to select appropriate packing methods and materials and check incoming packing slips for accuracy.
Ability to understand instructions concerning mail delivery.
Troubleshooting and problem-solving skills.
Ability to read and understand written technical information, including manuals, parts books, and related publications.
Ability to meet tight deadlines and quick turnaround times.
Ability to perform physical tasks that may include prolonged standing, walking, bending, reaching, stretching, climbing, lifting or moving items up to 50 pounds, and pushing or pulling wheeled machines that may weigh up to 400 pounds.
May require a valid driver’s license and minimum auto insurance coverage per Ricoh.

Nice To Haves

Related copy-job experience.
Working knowledge of copiers and related equipment and repair.
Basic electronics knowledge.
Understanding of Ricoh Services Portfolio and Technology.

Responsibilities

Operate high-volume production copy machines and perform binding and finishing work.
Inspect convenience copiers daily for quality, clear paper jams, and notify technicians of specific problems.
Troubleshoot equipment at a basic level and escalate service calls to technicians.
Set up equipment as requested by the customer, including adding toner and stocking paper.
Scan and/or image documents.
Provide temporary or occasional reception services as needed.
Maintain management-report records and inventories of required supplies.
Distribute office supplies, fax transmissions, and mail to personnel or designated drop-off points.
Calculate charges for completed jobs, maintain logs, and possibly generate reports.
Respond to and coordinate customer service calls.
Perform filing, including purging and archiving documents, when requested.
Deliver completed jobs to designated locations within or outside the site.
Maintain daily meter and service logs, and ensure data is captured for Ricoh MOR, SPG, and job logs.
Keep convenience copier areas neat and well stocked.
Perform shipping and receiving duties, including occasional dock or mailroom work.
Set up meeting and conference rooms as needed.
Perform building occupant moves and light maintenance or cleaning as assigned.
Travel between customer buildings when required.
Answer customer questions about job status and whether requests are feasible.
Use designated production, bindery, shipping, mailing, and office equipment to complete jobs.
Perform other duties as assigned.