Office Services Specialist

DHRM•Virginia Beach, VA

2d•Onsite

About The Position

Become part of a dynamic Environmental Health team and make a difference in the community! Virginia Beach is seeking an Office Service Specialist to provide direct service to the residents and visitors of Virginia Beach by serving as the main receptionist and general administrative support in our very busy Environmental Health (EH) divisions. This position also supports billing and includes small cash- handling component tied to program services. At this location there are three full-time clerical support staff to assist the EH Manager, four EH Supervisors and 19 EH Specialists.

Requirements

Knowledge of office and administrative principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment

Nice To Haves

Experience in office setting specific to Environmental Health (Rabies, Food, Personal Services, Onsite Well-Septic)
Experience working in public health or diverse population
Bilingual (Spanish and English)
Fiscal/Billing Experience

Responsibilities

Performs routine office and administrative duties
Responds to inquiries and requests for information
May order supplies for office and maintain standard office supplies for assigned program or work unit
May coordinate and schedule meetings; record and transcribe meeting minutes
Prepares reports as requested
Prepares routine correspondence
Communicates office updates and important dates to assigned program areas or work unit
May route incoming mail/receipts/documents to appropriate staff/work units
Provides quality customer service
Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner
Assures files and forms are completed accurately
Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures
Develops and maintains office filing system
May assist with interpretation and/or translation if applicable

Benefits

12 paid holidays
medical
dental
vision
life insurance
optional flexible spending accounts
disability (short and long)
Employee Assistance Program
Public Student Loan Forgiveness
retirement plans (including 401(a) Cash Match and 457 Deferred Compensation Plan)
sick leave
family/personal leave
annual leave
parental leave
military leave